Senior Manager: IT Infrastructure Services at SITA SOC (Ltd)

Key Responsibility Areas 

• Develop plans, policies and procedures for network, hosting, Unified Messaging and Channel Enablement services implementation strategies and ensure compliance with governance frameworks. 
• Develop and oversee the maintenance plan for the hosting services in order to ensure technical performance, availability and stability or sustainability 
• Manage the Network (WAN & LAN) unified messaging and channel enablement services operations in the Province to ensure effective and efficient service delivery 
• Ensure that the data center is adequate to support various customer system landings 
• Customer service: Manage organisational resources to resolve customer issues and to identify root causes while balancing the financial realities and strategic goals of the company 
• Own the supplier relationship and ensure the ongoing management of performance, quality, cost, contractual commitments 
• Designs, implements, integrate, and provide full support for hardware in a multi-tiered, multi-platform environment 
• Manages implementation and maintenance activities for computer system hardware and configurations 
• Extremely close management of Incidents, Problem tickets and Change Controls in a complex data center environment to reduce risk and utilize safe times for repair and change 
• Responsible to asset tagging and the data center inventory management 
• Manages the integration of new technologies into the company environment 
• Financial and business management 
• Human Capital Management.  

Qualifications and Experience 

• Minimum: 3-4-year National Diploma / National First Degree in Software Engineering/ Computer Science /Information Technology or relevant equivalent. A relevant certification will be an added advantage. 
• Experience: 8 -10 years’ experience in the IT Infrastructure field. Experience should include: minimum 5 years’ experience in a management/leadership level/role. Experience in managing analysis, design, development and support of complex enterprise IT infrastructure solutions. Experience in managing medium to complex IT projects and or services with multiple internal / external dependencies, management of application support, LAN/WAN support, desktop support, software maintenance and support, within the corporate/public sector.