Senior IT Site Technician at Glencore

• The incumbent will be responsible for providing technical assistance to the end-users, resolving desktop-related issues, maintain hardware and software, and ensure a smooth operation and usability of the desktop computing environment.

Key Responsibilities:

• Monitoring the Helpdesk regularly throughout the day and ensuring that all open calls are resolved.
• Providing first-line IT technical support
• Installing, configuring, and maintaining all IT equipment, including desktop computers, laptops, servers, mobile devices, tablets and other peripherals
• Troubleshooting network problems and ensuring that all network equipment is functioning correctly
• Ensuring that all boardroom equipment, including projectors, video conferencing equipment, and other AV technology is functional.
• Maintaining an inventory of IT equipment and ensuring that all equipment is properly maintained and serviced.
• Managing user accounts and access rights, resetting passwords, and ensuring that users have the appropriate level of access to the organizations systems and data.
• Ensuring backups are created regularly according to company policy as well as testing all backups periodically
• Conduct regular server maintenance to ensure the server environment is functioning optimally.

Minimum Qualifications:

• Grade 12.
• A+ and N+ Certification.
• Driver’s license (Code EB/08).

Minimum Experience:

• 1 Year experience in Information Technology.
• Experience in the Microsoft Technology Stack (Window and Server OS) as well a good understanding of Network Technologies

Behavioural Competencies:

• Ability to deliver finished work on time.
• Ability to drill into the detail of issues to determine root cause whilst considering urgency, importance, risk and reward factors.
• Ability to apply practical skills and common sense to solve problems and deliver accountabilities.
• Ability to actively and enthusiastically build a network whilst creating an atmosphere of cooperation in pursuit of company goals.