Senior Functional Consultant at Pick n Pay Stores Limited

Minimum requirements

• Degree in systems or business-related studies
• Professional certifications such as CBAP (Certified Business Analysis Professional) - advantageous
• 5 to 10 years experience as a Business Analyst in the retail industry
• Experience with data analysis and reporting tools
• Proven experience in requirement gathering, business process analysis, and project management
• Strong understanding of retail operations and I&T systems, preferably the VBS point-of-sale
• Proficiency in using business analysis tools and techniques, knowledge of Jira advantageous
• Ability to work effectively with cross-functional teams
• Knowledge of Waterfall, Agile, and Scrum methodologies is a plus

Competencies

• Analytical Thinking: Ability to analyse complex business problems and develop effective solutions
• Communication: Strong verbal and written communication skills to convey technical information to non-technical stakeholders
• Excellent interpersonal skills
• Collaboration: Ability to work collaboratively with diverse teams and stakeholders
• Adaptability: Ability to adapt to changing business needs and priorities
• Attention to Detail: Strong attention to detail and commitment to delivering high-quality work
• Prioritisation: Ability to prioritise workload effectively to meet deadlines and manage multiple tasks simultaneously
• Administrative: Keep internal systems and documentation relevant and up to date with the latest developments
• Strong problem-solving and analytical skills
• Collaborate with business stakeholders to gather and document requirements for I&T projects
• Conduct thorough analysis of business processes to identify areas for improvement
• Develop detailed solution proposals and business requirement documents
• Work closely with I&T teams to design, develop, and implement POS solutions
• Lead and facilitate meetings and workshops with cross-functional teams
• Conduct gap analysis and utilise system knowledge to address business needs
• Ensure that solutions align with business goals and objectives
• Provide support during the implementation and post-implementation phases of projects
• Perform data analysis to support business decisions and identify trends
• Create and maintain comprehensive documentation of business processes and I&T systems
• Gather relevant information on practices in the retail industry, understand business strategy, and use this information to promote strategic and beneficial changes across the organisation
• Mentor and guide junior business analysts within the team
• Integration with 3rd parties and knowledge of SOAP, REST, XML, and SQL advantageous
• Root cause analysis, investigation, support, and resolution of support incidents escalated from 2nd or 3rd line support