Senior Contract Lifecycle Coordinator - JHB at NTT Ltd.

Key Roles and Responsibilities:

• Provide a general administrative function to the Contract Lifecycle Management team, including co-ordinating meetings and logistics, filing and record keeping and dealing with basic client queries, ensuring that the relevant database is up to date and accurate
• Administer contract data for high value/complexity clients, vendors and/or sub-contractors
• Manage the activation of the contract for servicing as per the Company activation policy
• Ensure that the relevant systems are regularly updated with the specific information from the contracts lifecycle management process
• Ensure the correctness and completeness of contract information and data by verifying that all sub-documents of the contracts are included and that all detail has been completed
• Investigate or correct any identified errors or discrepancies or escalate for resolution
• Keep track of contract renewal dates ensuring they are renewed before expiry
• Escalate details of renewals that will not be executed on time to the Senior Contracts Lifecycle Coordinator
• Ensure that client contracts are updated with the latest sales order detail and that invoice amounts are updated accordingly
• Prepare and distribute required reports including renewal schedules, client schedules, contract lists, etc.
• Ensure the preparation and management of all relevant system and vendor maintenance reports and review system data for accuracy
• Leads the contract process automation
• Works towards the implementation and ongoing improvement of the contract lifecycle system/processes
• Collaborates with the Data Analytics team on delivery and presentation of KPI related data
• Collaborates with the Finance/Revenue Management team on billing/invoicing matters
• Proposes resolution for streamlining activities and taking part in projects to implement these ideas

Knowledge, Skills and Attributes:

• Meticulous attention to detail together with good organisation skills
• Excellent understanding of business needs and expectations
• Consistently deliver quality service
• Team player who contributes to the success of the teams they engage with
• Excellent client centricity
• Ability to build solid relationships with internal and external stakeholders
• Excellent written and verbal skills

Academic Qualifications and Certifications:

• Completion of a high school diploma and working towards completion of a basic degree is preferable
• Working towards completion of an ITIL certification is preferable

Required Experience:

• Solid work experience
• Solid work experience in a related environment
• Solid related experience gained within a related technology services environment
• Working experience in Service Management
• Exposure to contract Administration/Management
• 2-3 years proven experience