Senior Applications Support Specialist at Sanlam Group

What will you do?

• Investigate, analyze, resolve and advise on support issues in a business application support environment.
• As Senior Application Support Specialist, you will be responsible for providing 1st & 2nd line production support on software applications and systems (like Portia, Xplan, Papertrial, Hermes and others)
• Communicate with end users and other support teams to notify of system incidents and resolution thereof
• Liaise with vendors to ensure problem resolution on various applications
• Work with project teams to investigate complex issues, identify and implement solutions
• Work in partnership with other departments ensuring correct exchange of knowledge and successful transition of developments into production
• Maintain appropriate levels of technical and procedural documentation
• Adhere to appropriate departmental procedures and practices (such as auditing requirements, control procedures and incident management procedures)
• Testing of new applications or upgrades
• Facilitate system audit processes
• Conduct system monitoring
• Communicate with end users and other support teams to notify of system incidents and resolution thereof

What will make you successful in this role?

• Experience of Windows platforms & basic networking &  web technology
• Experience with Microsoft Windows and SQL server knowledge with practical experience
• SQL scripting skills

Qualification and Experience

• Tertiary qualification (in Commerce, Business, IT or Computer Science).
• Experience as an Application Support Analyst vital
• ITIL

Knowledge and skills

• Experience of Windows platforms & basic networking &  web technology
• Experience with Microsoft Windows and SQL server knowledge with practical experience
• SQL scripting skills
• Excellent communication skills [English/Afrikaans] both written and verbal
• Financial Service / Stockbroking experience essential

Personal Qualities

• Strong numerical orientation
• High attention to detail
• Strong communicator and team player
• Organised with a strong client focus
• Process-driven
• Accurate and detail-oriented
• Critical and analytical capability
• Ability to perform well under pressure and show maturity, confidence and resilience
• Excellent listening, communication and interpersonal skills
• Pro-active approach to work, clients, problem solving and innovation
• Learning agility and curiosity
• Assertive
• Passionate ownership for results
• Relationship management and networking with stakeholders and service providers

Closing Date: 25th, March 2022