IT Service Delivery Head at FNB South Africa

Job Description

• To manage and control resources to provide efficient and cost-effective information systems delivery service to the business
• Drive business profitability in the context of cost management through Information system delivery technology solutions and IT Service strategy
• Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency
• Manage IT Service Level Agreements by ensuring cost saving against Investment of delivery return
• Develop an IT service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service by developing an IT Service Model
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members by providing input to business requirements
• Ensure that client queries are dealt with proactively and accurately