Sales Support Consultant at Absa Group Limited (Absa)

Job Summary

• To provide specialist advise & support in the maintenance & analysis of banking activities & initiatives in order to provide accurate reports & information to relevant stakeholders, through the execution of predefined objectives as per agreed SOPs.

Job Description

• Customer contact: Contact the customer to provide them with regular feedback regarding the progress of their enquiries | Customer education: Identify alternative channels (for example Internet Banking/Telephone Banking/Cell Phone Banking and ATM services and charges) and cost opportunities for the customer and educate them to use this to the fullest. | Query resolution: Resolve queries effectively and efficiently | Coordination: Coordinate card stock & calling file according

Education

• Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)