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The hearX Group offers the world's first clinical smartphone hearing test solutions. Our award-winning products are used in over 25 countries. Our aim is to impact on an individual, community and global level by creating sustainable, smart solutions for hearing health for everyone.
Job purpose:
Responsible for assisting the Hearing Hub Manager to ensure the optimal functioning of the Hearing Hub, its procedures and its systems. Operationally responsible for selected sales agents, coordinates the shift-based activities of these agents to ensure an adequate output of work is maintained. Handles the more complex queries in relation to for example sales orders, support, deliveries and escalations. Performance will be measured in accordance with performance of direct reports and role based KPI’s.
Minimum education (essential):
Matric
Minimum education (desirable):
Relevant Management or Contact Centre Certifications
Minimum applicable experience (years):
5+ years in Contact Centre's
3+ years in Contact Centre Management / Supervision
Required nature of experience:
Skills and Knowledge (essential):
Other:
Essential Competencies:
Important Competencies:
Planning & Reporting 15%
Team Supervision 20%
Sales 20%
Customer Support 10%
Customer Experience 15%
Continuous Improvement 10%
Quality & Compliance 10%
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