Sales Order Administrator at Sappi

This role will report to the Customer Services Supervisor:

As a Sales Order Administrator, you will be responsible for:

• Ensure that bookings, confirmations, amendments and cancellations of sales orders are actioned on SAP.
• Maintain the order book regarding finalising balances and changing orders to different machine and warehouse locations.
• Liaising with the manufacturing planning department for allocations.
• Maintaining customer profiles using the Salesforce system.
• Coordinate the distribution and delivery of customer orders using the Track and Trace system.
• Review customer credit limit availability before finalising distribution.
• Regularly communicate with customers regarding order status reports /stock availability and effectively deal with customer complaints in a professional manner.
• Provide customers with a Certificate of Compliance (COC), invoices and proof of deliveries (POD’s) as and when required.

What are we looking for:

• A Commerce Degree in the relevant field.
• A minimum of 3 years experience in customer services in a business to business environment.
• Good working knowledge of the SAP modules for order capturing, claims, transportation and planning.
• Customer oriented candidate who is willing to work on site during business hours.