Sales Force Functional Analyst at Regenesys Business School

• Regenesys is looking to appoint suitably qualified Sales Force Function Analyst who will assist Regenesys Business School with delivering Salesforce projects from start to finish on time and within budget. The successful incumbent will perform “As-Is” and Gap analyses in order to map the technology’s offerings and capabilities to business needs. The incumbent will work closely with the technical team in order to make the bridge between the business team and IT team. As a Salesforce Functional Analyst, you are required to gather and analyse business requirements and converting them into effective Salesforce solutions that will help in the Salesforce implementations.
• You are data led and have experience implementing Salesforce end to end and possess in-depth knowledge of the capabilities and limitations of Salesforce.

Responsibilities:

• Documenting baseline information and requirements
• Developing and defining project roadmaps / workstreams in conjunction with program lead and delivery teams
• Tracking delivery progress of documented requirements
• Liaising with teams, managers, and stakeholders
• Analysing Salesforce implementations
• Applying relevant / best practice methodology for the business
• Solving issues during testing

Credentials and Experience

• Proven knowledge of the Sales Force platform (must have implemented from a product, process, and technical perspective)
• Minimum of 5 years’ experience in the consulting environment for the implementation of the Sales Force platform
• Ability to work on business processes and analysis. Must be able to make recommendations over and above the requirements and ask of the client
• Proven track record and ability to work on various Sales Force integration points (including websites). Configuration more than development is preferred
• Analytical platform experience
• Understanding of the components of Sales Force and the implementation thereof
• Ability to manage and implements the leads operations process of Sales Force
• A background in Educational Technology (EdTech) is preferred
• Experience as a business and/or technical analyst is preferred
• Digital Marketing background preferable
• Relevant technical and client-facing skills
• It is essential that the successful candidate has experience in building robust and scalable business processes.

Skills

• Highly analytical and able to analyse, extract and understand data
• Understands the Technical Analysis process
• Has strong business understanding
• Customer-centric and student-centric
• Must have good communication skills – written and verbal
• Ability to solve complex problems
• Must be computer proficient
• Must be a team player
• Must be accountable
• Attention to detail and high level of accuracy.
• Strong problem-solving ability/logical thinker and highly numerate.
• Extensive experience in Salesforce program and implementation working with internal and external team (System Integrators)
• An analytical mindset. Being able to analyse multiple data sources in an investigative manner is important and provide insights
• Tracking and evaluating in a detail orientated manner and advise the business on what should be reported on for value-add
• The ability to make decisions fast. Being able to make actionable recommendations based on data findings will be important
• The ability to take the initiative
• Ability to clearly communicate complex ideas to both technical and non-technical teams
• The ability to take the initiative and think outside the box to meet the objective
• Able to work in fast-paced agile team environment
• A thorough understanding of the IT development life cycle, development framework and methodologies and implementation
• Able to multi-task; work to tight deadlines and able to cope under pressure.
• A strong personality able to withstand exposure to demanding Client Group teams.
• Attention to detail and high level of accuracy.
• Strong problem-solving ability/logical thinker and highly numerate.
• Ability to see the bigger picture.
• Must be organised and able to prioritize duties and responsibilities.
• Able to work in a team and potentially lead IT developers.
• A passion for change and a sense of real achievement based on delivery

Personal Qualities

• Professional comportment
• Reliable, trustworthy, and empathetic
• Pays attention to detail
• Willing to work overtime when required
• Timeline discipline
• Embraces diversity