Returns Clerk - Durban at RCL Foods

Job Description    

• RCL Foods is recruiting for a driven, highly energized and people orientated Returns Clerk within the baking business unit.
• The primary function of a returns clerk is to ensure that all returns are accounted for, relevant paperwork is completed accurately and timeously and follow up on outstanding pre-invoices.
• This role will be based in Durban and reporting to the Dispatch Manager.

Minimum Requirements    
Education:

• Grade 12, Matric Maths above 60%

Skills:

• Ability to read, write, understand and communicate in English.
• Good numeracy
• Good computer literacy – especially Excel and e-mail

Experience:

• Previous experience in a despatch department
• FMCG experience is advantageous
• Experience in dealing with customers is advantageous
• Good computer literacy – especially Excel and e-mail
• Experience working with JDE advantageous

Duties & Responsibilities    
Clothing and Hygiene Standards:

• Due to customer interactions, be neat and well-presented, with good hygiene standards
• Keep work area clean, tidy and organized at all times

Daily Duties

• Check for outstanding invoices from the previous day
• Contact drivers to follow up and remind them to return the invoices
• Extract JDE report with current day’s invoices
• Count and check the returns from the route
• Segregate re-saleable and expired stock
• Issue credit notes to drivers on cash routes using the driver’s credit note book
• Complete credit notes for chain stores using chain store credit note book
• Attach chain store credit note to chain store claim
• Ensure correct reason for the return is annotated on the credit note.
• Ensure credits note signed by driver and returns clerk
• Ensure expired stock removed to damage container
• Ensure re-saleable stock is transferred to dispatch cages
• Report returns in excess of 30 loaves per route to the Operations and Sales Manager
• Transfer returns on JDE to either damage location or dispatch location
• Reconcile returns at the end of shift to ensure the system balances with the physical stock

General:

• Returns Clerk may be required to assist in any aspect of the business from time to time as required.