Resort Entertainment Manager – Dikhololo Resort at Beekman Group

Key Performance Areas:

• Set up and host create meeting with entertainment department Staff weekly
• Set up and host weekly meetings with department connecting service providers
• Manage entertainment Staff Rosters
• Manage entertainment department operations
• Control Entertainment budget with group Customer Experience Manager and Resort Manager
• Place orders on equipment
• Monitor quality control of departments facilities, equipment and Staff performances
• Present daily tasks and operational feedback in Resort meetings
• Assist with innovative concepts and trends at Resort
• Ensure Resort vibe and Staff presence is at highest quality and visibility consistently
• Create weekly leisure programs and ensure information ois sharded with Head Office timeously  
• Handle all Guest related queries including information on promotions, functions, events, and general questions about the Resort.
• Assist with promotions, functions, and events.
• Communicate all necessary and correct information in a professional manner.
• Act within procedural parameters.
• Issue, receive, and maintain all 2-way radios and other communication systems.
• Take weekly stock takes and keep stock up to date, report timeously purchases that are required so that activities are always available as per advertising activity list.
• Write and communicate all complaints
• To be pro-active and use initiative with customer service and complaints.
• Ensure prescribed standards are maintained in terms of maintenance, security, marketing, public relations, operations and hygiene within the prescribed working area.
• Responsible for and ensure a high level of personal service & be highly visible to guests & staff alike.
• Responsible for and ensure that pleasant, friendly and helpful behavior is maintained at all times.
• Have a thorough knowledge of all facilities and services offered by the Resort.
• To provide courteous and efficient service to all Guests.
• To maintain, at all times the highest standard of appearance and skills, according to Company Policy.
• To ensure a professional image at all times.
• To attend and be attentive to training as and when required.
• To be familiar with staff and Company rules and policies, as well as the Fire, Health and Safety and Security procedures.
• To communicate regarding your shift.
• Up sell all Resort facilities.
• Collect Surveys from Guests regularly.
• Promote brand to business, events, communities, schools, charity and other.
• Implement and facilitate guided hikes.
• Operate and run all adventure sports activities like rope climbing rocks, gorge swing and other similar activities.
• Set-up and lead entertainment events.
• Strat plan new entertainment programs.
• M.C events.
• Child mind kids – Love for Children.
• Facilitate and arrange kids and family entertainment games and activities.

Position Requirements:

• Experience in Theme Park, Cruise Liner, Children’s camps, Hotels and Resorts entertainment  
• Leading kids and family games and activities  
• Public speaking  
• Computer literacy and Audio-visual expertise  
• Crisis management
• Safety and security act (O.H.S.A)
• First Aid  
• Valid Driver’s Licence

Person Requirements:

• Matric or Grade 12 (Compulsory)
• High energy levels
• A passion for working with the public & particularly children  
• Prepared to work outside of normal office hours  
• Work on public holidays and weekends  
• Work during high season periods
• Work within a multi-cultural environment  
• Work with multi genders  
• Flexibility  
• Patience