Regulatory Support Specialist at Sanlam Group

What will make you successful in this role?

Support Services:

• Drive the implementation of controls to enhance the overall regulatory environment within the specialist businesses and provide ongoing support;
• Assist in preparation of reports for management and keep stakeholders informed of the level of compliance being achieved. i.e. Regulatory Risk Report; Conduct of Business (CoB) Reports;
• Assist with identifying and resolving of regulatory incidents and issues and ensuring the business implements the appropriate process or procedures;
• Support the Regulatory Specialists in their performance of assurance activities and roll-out of Group projects as part of the oversight and management function of the Specialist Regulatory team; 
• Supporting the change process to ensure businesses are able to evidence adherence to regulatory requirements through awareness training, project management and effective implementation strategies. 

Assurance Activities and Reviews:

• Support the Regulatory Specialists in their undertaking of assurance activities and reviews which serve to evaluate that business is conducted in adherence to regulatory requirements;
• Assist the Regulatory Specialists with reviews of binder and outsource agreements in order to evaluate whether the functions and/or services are performed in compliance with the binder and/or outsource agreement;
• Prepare regulatory reports for management highlighting key findings to address the potential risk of non-adherence.

Training:

• Assist with training of management and staff within Specialist Business to enhance the regulatory risk management culture within the businesses;
• Identify key training needs and arrange for a training intervention.

Stakeholder Management:

• Maintain and develop effective relationships with key internal stakeholders;
• Demonstrate leadership in Specialist Business and the greater Santam;
• Remain informed of current developments in regulation and identify the areas of impact on the businesses;
• Lead the businesses on a journey to improve the overall regulatory risk and governance environment.

Qualification and Experience

• Graduate qualification or similar qualification in business administration or management
• Advance course in Excel, Word, PowerPoint
• Minimum 3 years in the Non-Life Insurance Industry
• At least 1 year’s relevant compliance-related experience in the financial services industry, preferably short-term insurance industry
• Compliance related qualification will be an added advantage

Knowledge and Skills

• Strong attention to deal
• Problem solver
• Analytical skills
• Ability to work under pressure
• Ability to meet strict deadlines and time management to effectively support the specialist businesses
• Ability to use new technology being introduced and adapt to changes in processes.
• Strong interpersonal, administration, facilitation and verbal and written communication skills
• Ability to work appropriately with sensitive and confidential information 
• Ability to manage projects and provide regular feedback to stakeholders
• Demonstrate passion and commitment for excellence 
• MS office proficient
• Approachable and customer/ service-orientated

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently