Receptionist at SGS

Job Description
MAIN PURPOSE OF THE JOB

• The receptionist is responsible for receiving clients and answering the switchboard in a friendly and professional manner.

RESPONISIBILITIES

• Telephones to be answered immediately in a friendly and professional manner
• Clients to be received and helped in a friendly and professional manner
• Occasionally other divisional tasks will be requested of the receptionist which must be performed as soon as possible but must not interfere with the primary responsibility of reception and telephone duties
• Adhere to all quality and safety requirements of the SGS management system
• Perform any other reasonable tasks as assigned by direct line manager
• Co-ordination with cleaners and management of all meeting in boardroom and training rooms
• Housekeeping of reception area

SPECIFIC AUTHORITIES

•  Cease the use of any equipment that may be deemed to constitute a safety hazard or entry to hazardous environments without the necessary knowledge and protection, and report the situation to higher authority to take action.
• Cease to carry on with work that may affect the quality (integrity) of services and report the situation to higher authority to take action.
• Initiate a formal improvement request when a deviation of the system occurs, possible improvements are identified or when nonconformity is identified.

Qualifications
Education

• Grade 12

Experience

• At least 1 years reception experience

Competencies

• Telephone Etiquette skills is an advantage
• Excellent interpersonal skills
• High level of urgency
• Friendly disposition
• Professional