Pupil Landscape Tourism Support (De Hoop Nature Reserve) at CapeNature

Job Description

This is an Expanded Public Works Programme implemented by CapeNature in accordance with applicable Ministerial Determination and related prescripts.

CapeNature seeks to employ a qualified, experienced and motivated individual for an opportunity to assist in its tourism offering at the breath-taking De Hoop Nature Reserve, with its popular 55km slack-packing multi-day hike. This nature reserve offers key tourism facilities and activities namely hiking and mountain biking.

The successful candidate will reside at De Hoop Nature Reserve, located near Potberg. Accommodation will be available on the reserve.

RESPONSIBILITIES:

• KPA 1 – Assist in the implementation of Tourism Operational Systems
• Work with various teams to implement operational systems that drive a consistently high level of service excellence across all aspects of eco-tourism operations and the guest experience
• KPA 2 – Assist in the coordination of Key Tourism Programs
• On-the-ground assistance to coordinate the deliverables of key programs, improvements, regular maintenance and drive the support required in Product Development, all of which is underpinned by elements of innovation and green technology solutions
• KPA 3 – Support in Internal & External Stakeholder Relationships
• Maintain key relationships with internal and external stakeholders which contribute to the delivery of the overall strategic plans of the department, and ensuring that the reserves tourism product is top of mind
• KPA 4 – Support in Team Motivation
• Support, motivate and coordinate the services of a high-performing internal team and contractors (where relevant) to deliver successfully on the strategic operational plans
• KPA 5 – Assist in Service Excellence Standards
• Maintain the relationship and contract and ensure service excellence standards offered by concessionaire partnerships and external contractors. In addition, provide input into identifying and researching new opportunities to grow the experience offering and facilities at the reserve level

REQUIREMENTS:

• A formal Tourism / Hospitality / Business related qualification
• Minimum of 1-2 years appropriate tourism/hospitality industry experience
• A valid Code B driving license with (3) three years of driving experience
• Working knowledge of the Microsoft Office Packages
• Excellent communication, project coordination, time and budget management, and customer relations skills
• Language proficiency in two (2) of the three (3) official languages of the Western Cape
• No Criminal record 

RECOMMENDATIONS:

• Experience in an eco-tourism environment is advantageous;
• Demonstrated experience managing accommodation/eco-tourism facilities;
• Background knowledge of nature-based tourism and conservation.