Protection Services Manager Specialised at De Beers Group

Job Description:

Job responsibilities include (but are not limited to):

• Manage, plan and coordinated work for the surveillance team through effective liaison with the other Protection Services Managers.
• Scheduling work for the surveillance team.
• Continuously liaise with the Head of Protection Services to determine priority is and provide feedback.
• Determine and manage projects to address Client needs
• Provide progress reports on surveillance activities and projects to clients
• Monitor security indicators and trends in the organization to identify surveillance needs
• Ensure that resources are allocated effectively to support surveillance activities
• Implement contingency plans to ensure that the surveillance teams are protected from risk even in adverse conditions.
• Identify best practices applicable to surveillance through benchmarking other organizations
• Identifying situations requiring expert external advisors or other divisions of Protection Services.
• Verify gathered information for its reliability
• Advise management on effective surveillance approaches and technologies to applicable to security risk management.
• Manage large surveillance projects involving other Security agencies.
• Ensure surveillance is conducted in line with set procedures and best practices applicable to the situation.
• Ensure the effective application of surveillance technologies
• Develop effective relationship with internal and external service suppliers
• Ensure effective communication systems to support investigations
• Effective two way open communication with employees
• Ensure that employees work in a safe and productive environment and set targets for improvements
• Support and participate in the training and development requirements of employees especially in terms of new systems and work practices
• Ensure that employees have clear work expectations and plans
• Interview potential new recruits
• Hold disciplinary and grievance enquiries
• Identify potential conflict situations and minimize the implications
• Control discipline and ensure fair decisions regarding Employee Relations
• Fairly manage cultural diversity
• Identify ideas to increase motivation
• Ensure that work is fairly allocated
• Ensure competency of employees for the work required
• Mentor Surveillance personnel within the team towards personal growth

Qualifications:

• National Diploma in Security Management or Equivalent
• B Tech in Security Management or equivalent NQF level 7 (Degree) qualification will be advantageous
• Registered with the PSIRA on grade A
• Valid driver’s licence code B
• CCTV Advanced Surveillance Skills and body language Course

Experience:

• Minimum 8 years’ experience in Security or equivalent environment with exposure in Investigation/ Crime Information analysis / Information gathering/ and or Surveillance 
• 5 years’ experience in security management

Knowledge and Skills:

• Knowledge of strategic and operational planning and management
• Competent in functional systems used in the organization
• Project management skills
• Understanding and recognition of criminal incident behaviour and suspect profiling
• Basic knowledge of applicable business communication and business reports writing
• Computer literacy (MS Office package)
• Communications in English (spoken, written and reading)
• Excellent interpersonal skills
• Coaching and mentoring skills
• Presentation and handling of evidence in court/disciplinary hearing
• Good working relations
• Management and leadership skills
• Threat and Risk Assessment skills
• Crisis Management
• Knowledge of security related legislation/policies/procedures/standards and VPSHR
• Financial management skills
• Statement taking and report writing
• Good Communications Skills
• Coaching and mentoring skills
• Co-ordination Responses to violent crimes
• Emergency preparedness and response to various situations
• Knowledge in Investigations, Information-gathering and Surveillance
• Knowledge of Counter Industrial Action procedures
• No criminal record
• Pass polygraph test
• Protection Services Induction
• Voluntary Principles on Security and Human Rights
• Use of Force Procedure
• AAP Rules of engagement
• Knowledge of International crime investigation and protection best practices
• Negotiation skills
• Cultural Diversity
• Research skills
• Resource management