Projects Specialist at Engen

Purpose of the Job

Manages full project cycle using specified project methodology from implementation to closure for call centre projects. Ensures alignment with business and/or customer requirements. Acts as change agent for all call centre projects

Who You Are:

• You are innovative and solution driven.
• Ability to work under pressure.
• Ability to multi-task and trouble shoot.
• Team player
• Excellent communication skills
• Strong communication and influencing skills with a proven ability to build strong business relationships and drive action.

What you’ll have done before:

• NQF Level 6 (Diploma in Project Management/ Business or related)
• Experience in Project Management Tools and Frameworks
• Experience in Data Analytics, Planning and Financial Management Project Management experience
• Experience with managing direct and indirect parties and compiling management reporting
• Experience with analytical tools and data visualization tools
• Exciting Challenges you might face in the role:
• Represents Engen at internal and external forums
• Develop written material and presentations, including visualization techniques to communicate results and recommend innovative strategies and solutions to the business.

What you’ll be doing:

• Project manage all CSC (Customer Service Centre) projects and other related projects
• Plan for project resources through defining the project's scope, determining resources available, estimating time & financial commitment and monitor & report on project's progress
• Ensures that change management initiatives are implemented and managed
• Ensures relevant communication guidelines are disseminated to all affected stakeholders
• Measure the impact of communication initiatives
• Consults and interacts with key internal and external stakeholders to improve customer service delivery
• Establishes and maintains cross functional collaboration
• Develop project budget and manage costs against approved budget;
• Identify and document trends and business requirements
• Apply combination of data knowledge, financial skills, and business acumen to identify, prioritize and solve business problems