Programme Operations Manager (School Of IT) - Cape Town, at IIE MSA and IIE Varsity College

Duties and Responsibilities:

Builds and Maintains Campus Relationships

• Provides campuses with all relevant updates on policies, procedures, changes and plans of The Independent Institute of Education (The IIE).
• Reviews the academic operational requirements of the relevant campuses annually and defines a rollout plan.
• Provides support and guidance to the campuses in order to resolve issues that may arise.
• Maintains relationships with campus Academic and Operations teams and supports campus staff if and when required.

Managing Academic School Operations

• Provides a framework, guidance and support in order for the campus to provide an equitable delivery of academic and operational support to students and academic staff within an academic school.
• Provides detailed academic operational guidance documentation to support the provision of a high quality academic student experience.
• Manages the operational elements of the academic school between the Central Academic Team, Head of School (HOS) and campus teams and vice versa.
• Manages the delivery of The Independent Institute of Education's academic material including monitoring of go live of online material on Learn to the campus teams.
• Collaborates as part of the National office Academic Operations team to review all academic operational requirements and to establish an overall annual academic operational plan.
• Monitors and tracks progress on the roll out of the academic operational plans to establish its status to ensure that the plan is on track.

Collaboration with The Independent Institute of Education's Central Academic Team (CAT)

• Works with the Central Academic Team through relationships with the Head of Programme (HOP), Head of Faculty (HOF), Operations Manager and Central Academic Team Programme Operations Managers.
• Manages the Intralink communication, contributing to Teaching & Learning and Faculty Boards.
• Provides operational support to The Independent Institute of Education on new programme development through the gathering of input from the relevant stakeholders and consolidating all feedback for submission.
• Liaises with and discusses delivery requirements and timing with the Central Academic Team to ensure consistency.
• Works closely with the Heads of School, Programme Managers (PM) and Campus Operations teams as well as the Central Academic Team Heads of Programme in providing a holistic/measured/well-rounded and considered approach to issues and challenges that exist.

Management of Designated National Academic Operations Portfolio

• Reviews programme operational elements such as the timing of sessions etc. and provides input relating to how effective the programme may be from a delivery perspective.
• Reviews academic operational plans on a national level and creates portfolio specific plans.
• Implements the academic operational timeline in / across the national portfolio.
• Works and delivers on specific national operational projects.
• Adheres to the various operational timelines to achieve project requirements.
• Contributes to the presentation of documentation around academic operations procedures & business systems.

Competencies required:

• Communication
• Organisational
• Decision Making
• Problem Solving
• Management

Minimum Education Requirements:

• Minimum of an Advanced Diploma / Bachelors Degree (NQF Level 7).

Minimum Work Experience Requirements:

• Minimum of 3 years Academic Administration and Operations Management experience within a Tertiary Academic Institution.

Special Requirement:

• Must have a valid South African Drivers License