Programme Facilitator, People & Culture, Sales Force Academy at Standard Bank Group

JOB DESCRIPTION

• To contribute to a positive workforce experience for Group CoEs/designated business units/corporate functions/geographies, by facilitating learning programmes to address requirements. Partner with stakeholders to understand business needs & deliver data-driven insights, pertinent to the CoE, for decision making. Interpret future requirements & shifts in CoE practice, implementing end-to-end, complex learning solutions, prioritising & ensuring alignment of CoE initiatives whilst addressing needs.

QUALIFICATIONS
Minimum qualifications

• Degree in Human Resources Management / Behavioural Science / Social Science / Commerce
• Salesforce Product Certifications required:
•     Salesforce Certified Administrator
•     Salesforce Certified App Builder
•     Salesforce Certified Platform Developer 1
•     Salesforce Certified Instructor Certification (or in progress) 
•     Additional Salesforce Product Certifications will be an added advantage

Experience required

•     Minimum 4 years’ workplace experience within Learning and Development, with evidence of contribution to the People & Culture practice.
•     Prior experience in supporting a highly attractive employee experience by preparing for the facilitation of Salesforce learning experiences; interrogating content and implementation approach to position a high-impact, innovative, future-fit quick-to-market and digitally driven learning experience; provide suggestions on the integration of learning into the various employee journeys.
•     Demonstrated experience in facilitating Salesforce Certification learning solutions with implications across geographies and/or business units utilising appropriate principles and methodologies, leveraging digital innovation learning approaches to address capability and performance gaps; recommend Group core and universal learning experiences to supplement the business specific learning initiatives.
•     Track record in facilitating Salesforce Certification learning solutions as a Trainer.
•     Prior experience as a Salesforce Academy Master -Trainer, providing direct oversight and training supervision to the other internally certified Salesforce Certified Internal part-time Instructors, ensuring that their Salesforce training delivery is aligned to best practice and accepted  Salesforce Trailhead Academy Global  Training Standards.
•     Proven track record on offering expertise on how to leverage, pilot, scale and integrate the newest advances in digital learning technologies to realise the full value of learning within the learning eco-system.
•     Adhere to the risk and governance framework for the Salesforce and Learning & SBG Development  CoE to ensure that risks are appropriately mitigated.

ADDITIONAL INFORMATION
Behavioural Competencies

•     Interpreting Data
•     Providing Insights
•     Articulating Information
•     Establishing Rapport
•     Team Working
•     Embracing Change

Technical Competencies

•     Solution Delivery
•     Learning Facilitation
•     Learning Evaluation
•     Workforce Insights
•     Decision Making