Product Support Technician: Amazone (Falcon) - Howick at Senwes

DUTIES AND RESPONSIBILITIES OF THE JOB

• Responsible for promoting, training, commissioning, advising, maintaining and repair of the Amazone range of agricultural equipment in the field and at the factory, both nationally and into Africa, according to agreed company objectives.
• Establish and maintain key stakeholder relationships (internal and external).
• Facilitate and present training.
• Provide product support.
• Perform marketing functions.
• Perform administrative functions.
• Managing slow/moving/redundant stock including returns to Amazone.
• Management of Amazone spare parts price list.
• Management of Amazone whole goods price list.
• Intermediate/Advanced Technical support to dealers including parts identifications.
• Assist the National Sales Manager with projects, gathering information and offer advice.
• Train staff on Amazone spare parts portal and parts queries.
• Train dealers with training material on spare parts including but not limited to dealer Bulletin.

Requirements

• National Senior Certificate
• Relevant post matric qualification in mechanical or instrumentation or fitting.
• 3 years’ experience in an agricultural technical service/support industry on tractors /other specialised agricultural implements.
• Computer Literate.
• Strong interpersonal and communication skills to interact positively with customers and team members.
• Strong attention to detail and commitment to maintaining accuracy and accountability in all aspects of the job.
• Ability to work independently and in a team environment.