Process Engineer II (Intermediate) - JHB at NTT Ltd.

Key Responsibilities:

• Above average computer literacy (Word, Excel, PowerPoint, Visio, and Project)
• Scoping, sizing, and planning all business aspects of a solution and the associated project effort and dependencies
• Defining and tailoring the business/process analysis approach at project life cycle level.
• Experience in facilitating workshops with business users (up to executive level) to gather requirements, generate ideas and validate designs.
• Must have at least 5 years’ experience as a Business Analyst involved with assessing, mapping, and optimizing business processes.
• Must have been involved in the delivery of formal projects implementing business process change that included the application of process automation and document management technologies.
• Knowledge of and experience in applying formal business process modelling or business analysis methodologies
• A deep understanding of the requirement for end-to-end business processes and the issues related to process performance in a traditional organization is essential.
• Experience in applying process modelling standards such as BPMN and ECP
• Experience in projects involving formal Change Management and an understanding of its importance in business process transformation.
• Knowledge of the concepts of Enterprise Architecture and a Service-Oriented Architecture (SOA) would be an advantage.
• Experience is using Use Cases to specify requirements (Business and System)
• Knowledge of UML in order to collaborate with Systems Analysts and architects in the production of design specifications
• Understanding of data modelling and the ability to perform basic SQL database queries would be an advantage
• Experience within the financial services environment would be an advantage. 

Knowledge and Attributes:

• Developing analytical skills with the ability to dissect complex business processes, identify patterns, and propose improvements.
• Good communication skills to articulate complex process flows to business stakeholders.
• Problem-solving mindset with the ability to identify root causes and develop effective solutions.
• Attention to detail and accuracy in documenting process workflows and procedures.
• Collaboration skills to work effectively with cross-functional teams and stakeholders.
• Adaptability and openness to change, especially in dynamic and evolving environments.
• Developing proficiency in data analysis tools and techniques.
• Project management skills to coordinate and implement process improvement initiatives.
• Ability to work under pressure and meet deadlines.
• Ability to prioritize workload in a fast-paced environment.
• Knowledge of workflow and process control software.
• Developing ability to analyze and understand process mapping as a method of visualizing an ongoing process.
• Knowledge on processes and up and downstream impact of process steps.
• Knowledge of process improvement methodologies such as Lean, Six Sigma, or Business Process Reengineering.

Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent in Business or related field.
• Project Management certification preferred.

Required Experience:

• Know of and exposure to business process transformation, including process enabling and integrating technologies:
• Business Process Reengineering
• Workflow / Workflow Management / Process automation
• Business Rules Engines (Business Rules Processing)
• Enterprise Content Management
• Enterprise Application Integration
• Presentation technologies
• Business Intelligence, Analytics and Reporting.
• Minimum of 3-5 Years of Process Engineering experience. With at least 5 years as a Senior Process Engineer.