Principal Consultant at Momentum Metropolitan Holdings Limited

Requirements

• Relevant Bachelor’s Degree
• Professional qualification an advantage (CA, Actuary, Attorney etc.)
• CFP accreditation or actively working towards obtaining in the next 6 months
• All FAIS requirements in place  
• 8 - 10 years client consulting experience within employee benefits environment
• Relevant retirement fund and/or employer solutions experience.
• In depth understanding of local Insurance laws, practices and regulatory requirements

Duties & Responsibilities

• Responsibilities and work outputsContributes to the consulting strategy that will enable and grow the consultants to be professional and well-respected advisors.
• Contribute to the development and packaging of financial services (including retirement, insurance and healthcare) solutions and ensure that operational considerations and clients/ clients’ employees’ financial wellness needs are incorporated into the development process.

Ensuring the execution and delivery of the consulting strategy that will include inter alia the following:

• Monitoring quality of agenda packs
• Monitoring timeous delivery of agenda packs and minutes
• Building and improving relationships with clients.
• Attending and providing input to consulting forums
• Providing input to standard agendas covering all the relevant topics
• Develop initiatives to improve or enhance the client experience.
• Oversee the assessment and analysis of service delivery gaps and challenges and implement remedial action strategies.
• Manage the development and implementation of quality management processes which ensure service delivery is line with the client and their employee’s expectations and requirements
• Create strategic partnerships with clients and stakeholders to understand business priorities and requirements.
• Take responsibility for advice given by consultants.
• Manage the client/ client’s employees’ experience received from the consultants to ensure client’s financial wellness needs are being successfully addressed.
• Deliver authoritative, expertise and advice framework.
• Build and maintain relationships with consultants and internal/ all stakeholders
• Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments
• Make recommendations to improve client service and fair treatment of clients and their employees within area of responsibility
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
• Educate and make consultants aware of potential distribution contact between channels
• Develop the necessary P&L strategy and tactics to close identified business, including all necessary sales activity, prospect calls and correspondence to prospects, presentations and executive meetings.
• Explain and agree on targets and take accountability for the overall achievement of performance objectives in the business area.
• Facilitate the achievement of set targets by driving sales performance.
• Manage and drive the turnaround time in terms of targets to ensure a high sales performance.
• Manage the delivery of deviance reporting monthly / as and when requested, to provide recommendations and mitigating solution to deviances that have occurred (e.g. service and sales targets not met).

CLIENT

• Maintain a strong understanding of products and services and innovating new ways to serve businesses
• Continuously spot/identify market opportunities for new customers
• Attend industry events and conferences, on a regular basis, to generate new business leads and represent/act as a spokesperson for Momentum Corporate at these various platforms to attract more, potential clients
• Expanding product offerings to all existing membership
• Build and promote strong, long-lasting and strategic partnerships with internal and external stakeholders by partnering with them and understanding their needs
• Incorporate client feedback into the enhancement of daily business processes and management of operating systems

SELF DEVELOPMENT AND TEAM MANAGEMENT  

• Create a positive work climate and culture to energise consultants, give meaning to work, minimise work disruption and maximise consultant productivity.
• Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
• Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
• Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
• Identify consultant growth and development needs and schedule interventions to enable ongoing development, training and personal growth.
• Effectively manage performance within the consulting team in order to ensure business objectives are achieved

FINANCE

• Manage own team budget and ensure achievement of set targets
• Implement and provide feedback on the effectiveness of risk management, financial, governance and compliance policies, practice and procedures preventing illegal, unethical or improper conduct and manage governance and risk exposure liability.
• Identify solutions to enhance cost-effectiveness and increase operational efficiency.

Competencies

• Business Acumen
• New Business development
• Negotiation skills
• Relationship Building
• Stakeholder management skills
• Conflict Management