Policy Administrator - Edenvale at Motus Holdings Limited

Position Overview    

• The Policy Administrator will be responsible for administering batch and individual policy loading and invoicing.  Reconcile policies loading and ensure accuracy and, attention to detail is very important. Ability to problem solve and troubleshoot daily queries. Proficient in advanced excel, and inquisitive to learn multiple systems is required in this role. Agile to interchange and learn within Policy Admin. Ad hoc telephonic requests. Good management of emails and resolving requests or queries timeously, Able to work independently.

Specific Role Responsibilities    

• Investigate and resolve queries with the relevant stakeholders.
• Build strong ethical relationships where relevant to your duties.
• Updating of plans details when required and investigated.
• Escalate queries not resolved by the Administrators.
• Investigate plans with loading errors.
• Review and process batch loading of vehicles and policies
• Compiling accruals, loading, and assisting with recons
• Good Mailbox management.
• Handle escalated queries via telephone /email / Cases.
• Investigate – plans recon items.
• Support for the monthly and bank bordereaux and queries
• Capturing of all plans on the system and converting of leads (Microsoft Dynamics CRM)
• Perform any additional responsibilities that may be required in support of the ongoing management and development of the division.

Qualifications and Experience    

• Grade 12 / Matric
• Bcom Financial Management degree or studying towards (added advantage)
• Studying towards Honours (optional)
• Experiences in accounting and administration (added advantage
• Strong Experience in Computer literature and systems
• Motor Industry expertise will be advantageous

Skills and Personal Attributes    

• Good reconciling skills
• Advanced excel skills essential.
• Efficiency, Accuracy, and attention to detail extremely important
• Deadline driven.
• Credit and criminal clear
• Own or reliable transport
• Ability to work alone and grow your portfolio.
• Confident and ethical behaviour