Policy Admin Supervisor - Edenvale at Motus Holdings Limited

Position Overview    

• To plan, coordinate and control the quality of a team's work activities that supports the processing and administration of policies, contributing to client satisfaction and effective service delivery .

Specific Role Responsibilities    
Process

• Assist a team with the identification and resolution of problems and provide solutions that lead to improved operational service delivery and quality.
• Execute own and team work in line with governance and compliance processes.
• Identify and apply known solutions to operational problems within the team environment and escalate unresolved issues.
• Monitor and evaluate operational processes for quality and effectiveness and notify stakeholders accordingly.
• Monitor and report on own and team's transactional activities to provide timely information for
• decision making in area of accountability.
• Plan, coordinate and deliver own and team activities to ensure that agreed standards andoperational objectives are met.
• Understand and execute administrative functions as required by the position.
• Provide operational support related to policy and administrative activities and initiatives to contribute to the overall growth and profitability of the business area.

 Finance

• Coordinate and monitor daily work activities within the team environment in order to prevent financial losses.

Client

• Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business.
• Coordinate team activities to meet and exceed customer expectations.

People

• Act as change agent and provide support to the team throughout the implementation of identified
• change initiatives.
• Coordinate and participate in learning interventions to establish a learning and growth culture
• within the team.
• Own and live up to company values.

Qualifications and Experience    

• Grade 12
• 2 - 3 years' experience in a similar environment
• Advanced Excel
• Accounting Qualification

Skills and Personal Attributes    

• Business Acumen
• Client Focus
• Improvement Orientation
• Judgement
• Interpersonal Effectiveness
• Planning and Organising
• Inspirational Leadership
• Personal Courage
• Results Orientation
• Persistence and Tenacity
• Change Management
• Administration