Pension Backed Home Loans Spec at Momentum

Introduction

• Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables businesses and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities and businesses. Visit us at www.momentummetropolitan.co.za

Role Purpose

• To take full accountability for the Pension Backed Home loan Product within Momentum Corporate. To play an integral role in designing the processes necessary to implement and optimise the new Product to all stakeholders. To focus on the development, implementation, and ongoing management of the product.

Requirements

• Bachelor's degree in Commerce, Banking or Business.
• Minimum 2 years -experience in a Product Specialist role.
• Financial Services Industry Experience
• Advanced Microsoft Excel, Word and Power point skills.

Duties & Responsibilities

• Responsible for providing support for the Pension Backed home loan product.
• Effectively communicate with stakeholders at all levels.
• Play an integral role in implementing and optimise processes.
• Proactively identify red flags and drive solutions.
• Vetting customer applications, for example, utilising an automated credit scoring tool, verifying all documentation provided by the customer, and calculating the affordability for the loan.
• Focus on the development, implementation, and ongoing management of the product.
• Manage small to large projects related to product enhancement.
• Manage product reporting. Utilise analytical skills to extract, manipulate, interpret and present data effectively.
• Understand and drive profitability levers.
• Provide input into sales and marketing initiatives.
• Initiate and manage product research and data analysis; understand the needs of the client base.
• Manage and maintain relationships with stakeholders across MMI, corporate clients, brokers, and suppliers.
• Responsible for customer and broker servicing.
• Ensure that the product fulfills all risk and compliance requirements.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
• Internal collaboration: Effective and consistent service delivery and support to all internal clients.
• Customer engagement/retention: Engagement/ retention of clients within the current portfolio.
• External Customer satisfaction: effective and consistent service delivery and support to external clients.
• Client service: Ensure service excellence is achieved in line with company values. Make recommendations to improve client service and fair treatment of clients within the area of responsibility
• Participate and contribute to a culture that builds rewarding relationships, facilitates feedback, and provides exceptional client service
• Performance and Development: Manage own performance and development.
• Risk/ Opportunity identification related to expenses and revenue: Identify financial and business risks to the company and escalate accordingly. Minimise the company's loss by controlling excessive wastage, and contain costs within budget parameters.

Competencies

• Good Verbal and written communication skills
• Interpersonal skills
• Analytical skills
• Problem solving