Payment Development Specialist at Hollywoodbets

• The position will be responsible for the onboarding and management of payment portals, with focus on supplier relationships including fee optimisation, the improvement of payment features with the assistance of the development team as well as increasing sales via different distributors.

Minimum Requirements:

• Banking/Payment Portal experience.
• Intermediate Microsoft Excel experience.
• Valid driver’s license and possession of own vehicle.
• 2-3 years’ experience within a finance related position.

Advantageous:

• Diploma or Degree in finance or within a related field.

Key Responsibilities:

• Lead and ensure appropriate ownership and management of online gateways.
• Liaise with internal and external developers to improve the functionality of online gateways.
• Engage with 3rd party suppliers, negotiate commercials, complete NDA’s and review contracts.
• Identify ways to increase sales. Liaise with third-party merchants to create promotional campaigns.
• Work closely with the internal marketing team to market the brand.
• Be responsible for driving effective payment processes through automation and process improvements.
• Communicate with the various Banks/service providers. Build relationships and identify new products.
• Manage the achievement of targets and growth.
• Ensure that customer service is upheld according to operational standards.
• Responsible for the development, automation and management of all online and retail payment methods for customers.
• Interact with senior management for reporting.
• Keep abreast of new developments and competitors in the eCommerce world.
• Fraud and risk analysis and control.
• Collaborate closely with multiple functions such as developers, finance, audits and customer service departments etc.
• Report of daily, weekly and monthly statistics.
• Train and develop relevant departments.
• Assist with the smooth implementation of new business development/projects.
• Ensure safe, secure and compliant online payment operations.
• Assist with issues experienced with the payment portals.
• Payment fees/ bank charge tracking, analysis and optimisation.
• Respond to issues of payment incidents from customer support teams.
• Customer service and ensure follow up with customer complaints.
• Being available at all times to assist/escalate issues and to provide prompt responses when required.
• Any adhoc tasks.

Skills:

• Good communication and Interpersonal skills.
• Demonstrate excellent customer service delivery.
• Demonstrate strong sense of accountability.
• Portray strong administrative skills.
• Ability to work under pressure and still produce good quality results timeously.