Job Opportunities at Hollywoodbets

• The Hollywood Foundation has an exciting opportunity available for a CSI Manager to be based in Umhlanga, Durban. The purpose of this role is to manage the overall Socio-Economic Development projects and compliance across the Group (both Gambling and Non-Gambling entities) and ensure accurate reporting. The Employee may perform other related duties as required to meet ongoing needs of the business.

Minimum Requirements:

• Completed relevant degree
• Valid driver’s license
• 1-2 years People Management experience
• Must have Project Management experience
• Competent in MS office, particularly Excel
• Experience in sustainable development
• Understanding of BBEEE Codes

Responsibilities:

• Direct and manage the company’s Socio-Economic Development and Corporate Social Investment interventions across the country.
• Provide strategic leadership and necessary support to the team.
• Budget management and control.
• Develop, coordinate and implement business planning processes.
• Performance management, monitoring and evaluation of team.
• Create sustainable projects and provide business support to ensure long term benefit.
• Ensure that all planned SED & CSI projects are executed timeously.
• Ensure that identified interventions are actioned and report back on progress.
• Ensure all contributions are transparent and traceable.
• Beneficiary engagement.
• Project management.
• Management of team to ensure that operational needs are met in a timely manner.
• Responsible for statutory reporting.
• Maintain relationships with stakeholders in internal departments and with key external stakeholders.
• Monthly reporting on status quo.
• Perform adhoc tasks that might be required.

Skills:

• Must have excellent communication and problem-solving skills
• Must have Excellent planning and time management skills
• Must be service driven and and must have high customer care
• Must be take accountability
• Must be strong and analytical
• Strategic thinker

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• The position will be responsible for the onboarding and management of payment portals, with focus on supplier relationships including fee optimisation, the improvement of payment features with the assistance of the development team as well as increasing sales via different distributors.

Minimum Requirements:

• Banking/Payment Portal experience.
• Intermediate Microsoft Excel experience.
• Valid driver’s license and possession of own vehicle.
• 2-3 years’ experience within a finance related position.

Advantageous:

• Diploma or Degree in finance or within a related field.

Key Responsibilities:

• Lead and ensure appropriate ownership and management of online gateways.
• Liaise with internal and external developers to improve the functionality of online gateways.
• Engage with 3rd party suppliers, negotiate commercials, complete NDA’s and review contracts.
• Identify ways to increase sales. Liaise with third-party merchants to create promotional campaigns.
• Work closely with the internal marketing team to market the brand.
• Be responsible for driving effective payment processes through automation and process improvements.
• Communicate with the various Banks/service providers. Build relationships and identify new products.
• Manage the achievement of targets and growth.
• Ensure that customer service is upheld according to operational standards.
• Responsible for the development, automation and management of all online and retail payment methods for customers.
• Interact with senior management for reporting.
• Keep abreast of new developments and competitors in the eCommerce world.
• Fraud and risk analysis and control.
• Collaborate closely with multiple functions such as developers, finance, audits and customer service departments etc.
• Report of daily, weekly and monthly statistics.
• Train and develop relevant departments.
• Assist with the smooth implementation of new business development/projects.
• Ensure safe, secure and compliant online payment operations.
• Assist with issues experienced with the payment portals.
• Payment fees/ bank charge tracking, analysis and optimisation.
• Respond to issues of payment incidents from customer support teams.
• Customer service and ensure follow up with customer complaints.
• Being available at all times to assist/escalate issues and to provide prompt responses when required.
• Any adhoc tasks.

Skills:

• Good communication and Interpersonal skills.
• Demonstrate excellent customer service delivery.
• Demonstrate strong sense of accountability.
• Portray strong administrative skills.
• Ability to work under pressure and still produce good quality results timeously.