PAS Senior Manager - Learning 1 at Ernst & Young Global Limited (EY)

Key Responsibilities

• Lead the delivery of transformation projects, demonstrate technical competence in our capabilities – Learning, eLearning and aspects of Organisational Change Management and Organisational Design - and take a practical/business driven approach to solving complex client challenges. Manage client expectations, resolve issues and effectively manage scope changes. 
• Deliver profitable revenue through identifying and managing follow-on engagement opportunities and generating new client opportunities, collaborating on business development and account management efforts, and developing lasting relationships with clients. Also responsible for revenue generation with existing clients.
• Oversee proposal preparation and lead or participate in the presentation of proposals to clients.
• Develop, shape and deliver programmes of work from planning through to implementation – manage project deliverables and timelines; resource planning and resource management; managing project budgets effectively; and mitigating all risks and issues.
• Have direct and  going contact with senior level management to provide technical expertise and project direction. Be able to influence and persuade clients and stakeholders to gain support for any major change initiatives and/or decisions.
• Encourage and facilitate collaboration amongst team members, and promote an inclusive working environment.
• Provide coaching and development opportunities for junior resources, managers and peers, and act as a visible role model for our people.
• Represent the business in relevant forums.
• Share practice management and administration responsibilities including the overall management of project teams and development of staff.
• Develop strong relationships across the EY firm and leverage cross-line of service opportunities

Qualifications & Experience

• Relevant postgraduate degree. A Master’s Degree is preferable.                                                                                                                                             
• A minimum of 10-15 years’ experience in organisation design, change management or Human Resources Advisory, of which 3 to 5 years should be in a management role. Experience preferably gained in a large global management consultancy firm, niche consultancy or performed an in-house role in which you gained exposure to a large-scale project(s). 
• Professional service experience is a must with evidence of thought leadership.
• Experience with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations, project profitability and team leadership.
• Ability to anticipate the long term impact of all decisions and take a broad approach to problem solving.
• Proven ability to deliver the full cycle of project management accountabilities.                                                                      
• Good technical knowledge of and experience in organisation design.
• Good technical knowledge of and experience in change management.
• 4 years’ experience in the full process of organisation design and its implementation. This includes experience in developing job descriptions and conducting job evaluation using a variety of grading tools; and the end - to -end process of placing employees into the organisational structure. Experience in both public and private sector would be an advantage.
• 4 years’ experience in developing and implementing a change management strategy and plan to support a new organisation design, system implementation, culture transformation or a merger & acquisition.
• Experience in engaging with senior management and executive levels in an organisation.
• Strong business knowledge of industry trends and practices
• Experience in building a practice.                                                                         
• Experience in business development and developing new business leads and opportunities.

Skills and Behavioural Attributes

• Strong commitment to professional and client service excellence
• Strong consulting background is an advantage.
• Proven track record in business development is an advantage.
• Excellent communication, presentation and influencing skills.
• Must possess excellent interpersonal and communication skills as the role will be required to deal extensively with clients at all levels.                                                    
• Strong leadership skills and proven track record in building teams.