Parts Manager | Ford Kempton Park at Motus Holdings Limited

Position Overview  

•  To manage an organised and efficient parts department, and ensure effective parts availability through process management and accurate stock inventory control; providing a return on dealer capital invested in parts to achieve profitability, dealership Aftersales objectives and customer satisfaction.

Specific Role Responsibilities    
Key Duties and Responsibilities:
PARTS: -

• Ensure profit target achievement and return on dealer capital invested in parts inventory.
• Achieve industry leading standards of parts process efficiency and stock control.
• Manage inventory within the Parts area, ensuring that stock levels are optimal, and all inventory-related processes are adhered to. Establish individual parts inventory levels and balance them for maximum turnover.
• Ensure that parts inventory turns are a minimum of 12 -14 times per year.
• Prospecting new business.
• Accomplish objectives using proper purchasing procedures, inventory control, staff resource utilisation, security, pricing, selling tactics, displaying and advertising.
• Prepare and administer an annual operating budget for the parts department.
• Maintain a balanced inventory consistent with the requirements of the service department, ARC, wholesale accounts and the public.
• Establish pricing parameters in each customer category that generate enough gross profit to produce a satisfactory profit while maintaining customer loyalty.
• Monitor and manage inventory to minimise obsolescence.
• Manage and ensure stock order procedures are per manufacturer’s processes.
• Ensure that stock orders represent at least 70-80 % or OEM required equivalent percent of all orders.
• Ensure that the Motus policy on the special ordering of parts is implemented and adhered to.
• Analyse sales, expenses and inventory monthly to maintain profit goals.
• Develop and administer a wholesale parts program to produce profit.
• Work with the Service Manager and ARC Manager to ensure a timely turnaround of parts needed for internal jobs.
• Provide technical assistance to parts department employees.
• Monitor daily reports and sales productivity; including tracking lost sales.
• Assists in the collection of past-due accounts.

GENERAL: -

• Ensure the highest level of customer satisfaction, service level achievement, and customer retention.
• Responsible for achieving the annual budget of Parts Department.
• Manage financial (e.g. cash/debtor payments not outstanding more than the Motus specified time period; credit and stock adjustments signed off in accordance with business policy, etc.) and non-financial risk (e.g. compliance with the OHSA) within the departments.
• Maintain good housekeeping within the department/ dealership environment as well as departmental vehicle/s.
• Manage and improve environmental, health and safety standards.
• Hold weekly department meetings to ensure effective communication.
• Lead, manage, mentor, attract, retain, develop and monitor the performance of all parts department staff.
• Understands, keeps abreast of, and complies with changes in legislation and/or regulations that may affect parts sales.

Qualifications and Experience    
Experience Required:

• 8+ years relevant Parts experience in the automotive industry.
• A minimum of 3-5 years of relevant parts management experience in the automotive industry.

Minimum Qualification/s Required:

• Matric/Senior Certificate
• Recognised relevant industry related qualification (or working towards) – highly desired.
• Recognised Management Diploma or Certificate – an advantage.

Other Requirements:

• Valid, unendorsed driver’s license and the ability to competently and legitimately drive.
• Computer literate
• An effective understanding of financial budgeting and forecasting principles.
• An effective understanding of relevant technology and systems.
• An effective understanding of the Environmental and Occupational Health & Safety Acts.

Skills and Personal Attributes    
Skills and Expertise Required:

• Have sound communication skills in English and language commonly spoken in the area (speak & write).
• Interpersonal competence; effective at working with people.
• Leading, supervising and people management competence.
• Tactical parts management skills and expertise.
• Planning and organising
• Commercial acumen and thinking.
• Mechanical insight
• Systems- and process-oriented
• Analytical
• Problem solving skills
• Delivering results and meeting customer expectations.
• Coping with pressure and setbacks.
• A team player
• Decision making and action orientated.
• Conflict resolution
• Impact and Influencing

Personal Attributes:

• Initiative
• Perseverance
• Adaptability
• Some who values and builds relationships.
• Alignment with the brand.
• Positive thinking