Partner Enablement Coordinator at Nedbank

Job Purpose

• To support and facilitate the onboarding, enablement, contracting and ongoing development of the strategic partners, resellers, or channel/ distribution partners. To work closely with the Partner Relationship Managers, Enablement teams and other relevant business units to ensure that partners are effectively enabled to meet the organisations strategic goals and objectives. 

Job Responsibilities

• Onboarding: Assist in onboarding and enablement process for new partners, ensuring they have access to necessary materials and systems. 
• Training: Coordinate enablement training programs, materials, and resources for partners covering all organizational operational procedures.
• Portfolio Management: Maintain and update partner documentation, including training manuals, product guides, and operational procedures. Manage the part portfolio updates throughout the value chain i.e., day to day of tracking, monitoring of the partner risk portfolio, partner profile changes and contract repositories (expiry notification reminders and renewals). 
• Service Level Management (Performance tracking of business to business and Partner SLA’s): Monitor and track business to business SLA’s and Partner performance, by providing feedback and ensure alignment with business and partner strategic goals and objectives.
• Stakeholder and Collaboration Management: Act as a liaison between strategic alliance partner managers and partners, providing ongoing support, addressing inquirers, and resolving issues. Collaborate with cross functional teams such as commercial, integration, collaboration, and cross clusters to ensure alignment with partner strategies.
• Reporting: Generate reports on partner enablement, risk registry, due diligence, contracting status and performance (SLA’s) for management review. 

Technical / Professional Knowledge

• Microsoft 360 skills (Teams, Forms, Word, Excel, PowerPoint Professional) 
• Salesforce for analytics and tracking, SAP Ariba, JIRA, Remedy, Boule, 
• EPM (enterprise project Microsoft) 
• Business writing skills
• Relevant legislative and regulatory knowledge
• Administrative procedures and systems

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Diploma

Behavioural Competencies

• Initiating Action
• Customer Focus
• Work Standards
• Collaborating
• Communication
• Managing Work
• Continuous Learning