Operations Surveillance Officer - Port Elizabeth / Gqeberha at KFC

KEY RESPONSIBILITIES (Not limited to the below)

• Monitoring/tracking of restaurant procedures / activities and ad hoc requests regarding company investigations
• Daily reporting of occurrences.
• Reporting of irregular activities.
• Communicating with managers
• Investigating reports / incidents / tip offs
• Response on system / email / report.
• Reporting of issues to the relevant department
• The monitoring of cameras and reporting on what is recorded.

Requirements

• Prior supervisory experience in the QSR Industry - KFC
• English Proficiency
• Numeracy Proficiency
• Grade B PSIRA Certificate is an advantage, but not a requirement.

Relevant work experience.

• Knowledge of Company Rules & Regulations.
• Computer Literacy – MS Office, specifically excel
• Ability to read reports and identify areas of concern that require investigation
• DC Leading a Restaurant (LAR) Certified
• Minimum of 12 months in an ARM Role.
• ARM Certified + Individual Development Plan (IDP) in place
• A clear criminal record, control room environment experience
• Grade 12 NQF Level 4 and preferably a suitably related tertiary qualification
• A passion for product quality and the customer service experience, pride in the KFC Brand!