Operations Manager - Healthwise at Tsebo Solution

Duties & Responsibilities

• Client contracts & SLA management.
• Strong understanding of commercial impact of operational practices.
• Track record of turning around loss making contracts to profitable contracts.
• Year on year analytics.
• Ratio analysis techniques.
• Pricing reviews.
• Half yearly reviews.
• Contract retention through maintaining excellent service standards, identifying and mitigating the risk of cancellation and building strong client relationships with key client contacts.
• Responsible to effectively communicate and filter company information to Catering Managers / District Managers who needs to filter down to their staff.
• Ensure that all OHS act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation.
• Ensure each unit is operating within the budgetary guidelines with reference to labour, capital asset depreciation and maintenance, chemical and consumable spent and other expenses.
• Ensure correct billing and analysis of monthly financial results during financial sign off of trading accounts to identify any problematic areas and pro-actively take appropriate corrective action. 
• Provide correct and valid reasons in unit finances along with the necessary recovery within a reasonable time period.
• To constantly be aware of current trends and new innovation in the industry and make suggestions how these could be implemented in the business.
• To implement and manage initiatives and objectives as set out from time to time by our clients and/or Tsebo Management and to support functions such as Quality (Star Grading), Procurement, Training or HR

Skills and Competencies

• Understand catering principles and knowledge of company policies and procedures.
• Knowledge of Food safety and Quality regulations.
• Good understanding of scheduling of staffing.
• Business management principles, including proven financial skills.
• Strong people skills and knowledge or Industrial relations.
• Strong on client relationships and strong communication skills.
• Track record of turning around loss making contracts to profitable contracts.

Qualifications

• Minimum of 5 years’ experience in a similar environment on middle management level.
• Matric
• Relevant tertiary qualifcation
• Experience in managing large compliments of people and a large client portfolio.