Online & Outbound Call Center Channel Manager: SMB/Education at Core Group

Purpose of the role:

• You will be responsible for building and growing the SMB and Education business, on iStore Online and via OBCC channels.
• This involves executing SMB and Education sales & marketing strategies and tactical plans, providing support and training and ensuring the achievement of revenue and unit sales targets within these channels.
• Developing the OBCC channel to sell SMB and education products & services.
• Drive iStore Online & OBCC channel success and contribute to iStore Business’ growth in the Online & OBCC SMB space.
• You will be responsible for managing budgets and forecasting sales, as well as coordinating with iStore online teams and other departments within the company to ensure that the SMB/Education online / OBCC channel is running smoothly and efficiently.

Requirements:

• Min 3 years’ experience in a Channel Manager or BDM for online and/or outbound call centre (OBCC) role.
• Min 5 years’ e-commerce, digital marketing or online sales experience in the Technology / ICT / telecoms industry.
• Excellent online sales, channel / BDM management, and administrative skills.
• Demonstrated experience and knowledge in business-to-business.
• (B2B) online and outbound call centre (OBCC) sales including negotiating and securing B2B deals through these channels.
• Proven track record in dealing with Small & Medium Businesses in a digital and call centre environment.
• Experience and know-how to stimulate and grow business sales in a strong consumer online environment/industry.

Key Competencies:

• Excellent people skills and promote teamwork amongst internal colleagues and iStores.
• Good industry and product knowledge
• Proactive and self-motivated
• Think outside the box
• Strategic perspective and problem solving skills
• Show strong leadership and take ownership
• Attention to detail oriented
• Ability to effectively manage Internal stakeholders
• Value Based Selling Skills
• Solution Selling Skills
• Consultative Selling Skills