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Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries.
Job Description
The Lead IT Support specialist is responsible for day to day support and maintenance of OMF’s applications and database infrastructure that are hosted across XenServer, Linux, Kubernetes and AWS platforms.
The primary purpose of the Lead IT Support Specialist is to ensure the smooth running of the Linux and Kubernetes platforms that supports the DevOps function. The individual will be responsible for achieving results through own efforts relating to all platform related operational tasks.
Key responsibilities:
- Maintain and support all Linux Server Environment, provide system support
- Maintain and support Kubernetes and Rancher micro-services infrastructure and hosting platform
- Responsible for capacity monitoring
- Complete daily system health checks
- Maintain system diagrams and relevant system documentation
- Manage end-to-end patch management, security of compliance of Linux Server environment
- Maintain and manage servers utilizing Salt
- Disaster recovery and business continuity
- Manage SFTP accounts, integrations and application requests
- Monitoring and Management of Infrastructure and backups
- Network, firewall rules changes, management, troubleshooting and integrations
- Manage certificates on Linux and AS400 systems
- Leads others in technical initiatives across /environments
Additional support requirements:
- Communicates effectively regarding support-related activities.
- Pro-actively monitors the production environment.
- Provides 24 x 7 first-line standby / support for production environments.
- Participates in software and/or hardware upgrades.
Requirements: Skills, Qualifications and Experience required
- Linux certification
- AWS Certification
- Matric qualification
- Appropriate IT qualification or more than 5yrs experiences in a similar role
- 5-6 years practical technical support experience. Broader knowledge across platforms.
- Knowledge of web application hosting (Tomcat, Java)
- Knowledge of DevOps tools and systems (Jenkins, Nexus, SVN, GitLab) adventurous
- A good understanding of any of (proof of experience) IT Maintenance and Support functions
- Standby availability (after hours)
- DR facilitation and roll-out management
- Expedition of infrastructure upgrades
Skills
Apache Tomcat, Citrix XenApp, Citrix XenClient, Citrix XenServer, DevOps, Disaster Recovery (DR), Hardware Upgrades, Information Technology (IT) Support, Infrastructure Automation, Java, Kubernetes, Production Environment, Systems Support, Ubuntu Linux Server, Windows System Administration
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