National Contract Manager at Fidelity Services Group

• A National Contract Manager position is vacant, based at our Gauteng Regional Office in Robertville, reporting to National Key Accounts Manager. The overall purpose of this position is to ensure that all contractual agreements are adhered to and that the Client’s needs are efficiently and professionally met at all times. 

Key areas of responsibility will include:

• Maintaining good relations between Fidelity Security Services Group and the Client with regards to security services rendered
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
• Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risk with regards to shrinkage and stock losses.
• Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client.
• Attending meetings with the Client and give feedback on audits/checklists completed.
• Liaising with senior Operations Management on day to day operational matters.
• Submitting relevant monthly reports to the Client and Management
• Visiting the Client premises and conducting risk and security audits.
• Consult with the client on shrinkage prevention measures.

Qualifications, experience and other competencies required:

• Matric certificate and should be Psira Grade B (min) registered and accredited
• At least 5 years’ experience in Real Estate Environment.
• Experience in Quality Management System.
• Must have experience in risk management and doing risk management assessments and reports.
• NOSA\ISO Management experience.
• Must have Health and safety experience and qualifications.
• Experience in communicating at senior management and executive level.
• No criminal record
• Previous staff management experience is required
• Strong planning, leadership and organisational skills as well as good interpersonal and communication skills are essential
• Work extended hours as and when required.
• Computer literacy with very good knowledge of MS Word, Excel, PowerPoint.
• Preferably candidates should reside in Johannesburg..
• Should be able to work independently and professionally.
• Strong organizational, planning, communication, meeting and client liaison skills are essential. Target driven.
• Daily travelling will be required therefore applicants should have their own reliable transport and valid Drivers License.
• Be able to travel Nationally as and when required.