Multi Skilled Supervisor (N1 City) at Ster-Kinekor Theatres Pty Ltd

Multi Skilled Supervisor Job Duties:  

• Efficient stock control methods: stock management end to end (stock levels, Cost of Sales, Risk Management, etc.)
• Ensure float management and control
• Manage and control cashier variances
• Responsible for end-to-end banking processed and monies received
• Control of all vouchers and complimentaries issued
• Hit Rate
• SPP (Spend per Person)
• Ensure cinema is opened and closed at the correct times
• Ensure sufficient stock available / prepared in line with forecasts and operational requirements
• Staff work orders to be in line with operational requirements
• Shift preparation processes to be adhered to and implemented timeously
• Put in place staff scheduling and duty allocations to ensure optimal staffing and all duties are executed accordingly
• Oversee support departments including cleaning services
• Handle shift briefings / handovers / shift reports
• Interact and be present on the cinema floor during shift to understand and assist guests with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Manage all refunds, readmissions and complimentaries issued
• Manage staff appearance and cinema appearance/ functioning of equipment and systems for the outlet
• Report and resolve any issues experienced
• Communicate changes in regulations and the business requirements to staff
• Communicates cinema’s objectives, standards and operating procedures to internal and external service providers as per SOP’s and or SLA
• Implements business action plans
• Monitors and report on product performance and include in shift report
• Ensure excellent levels of operational efficiencies through company provided processes and procedures
• Provide input into post-mortem of all strategies and processes implemented
• Manage Technical, ICT and projection related issues
• Adhere at all times to legislative; and health and safety processes
• Adhere to cinema specific obligations and processes i.e. Prestige
• End to End compliance to all SOP’s and the Operations Manual
• Adherence to SOP’s related to Occurrence Book entries.
• Manage staff conditions of employment, e.g., attendance, absenteeism, leave, adherence to policies and procedures (including SOP’s and Operations Manual)
• Identification of employee training needs
• Manage employee relations within the cinema
• Staff communication and motivation
• Onboarding of new staff members
• Ensures that guests are treated with courtesy and respect
• Shift hand over ensures that staff can provide guest with relevant insight
• Maintain visible management presence in the cinema at all times

Qualifications:  

• Matric Essential
• Minimum NQF Level 5 Qualification advantageous
• Ability to work shifts

Experience and Knowledge of:  

• Proficient in MS office
• Minimum 12 months or more working experience as an MSE
• VISTA

Skills:  

• Good Verbal and written communication.
• Good Administration & Organisational skills
• Excellent Management skills and abilities
• Good interpersonal skills
• Excellent Guest Service abilities