Multi-skilled Servicing Professional : Personal Finance ( x6 Months_ Fixed Term Contract) at Old Mutual South Africa

Job Description Summary

This role provides immediate response to administrative requirements in accordance with SLA parameters, in a processing environment.  The incumbent is individually accountable for achieving results through own efforts.

Processing Claim Payments

Follows standardized processes and provides administrative support in line with normal business functioning.
Delivers on daily production standards and adheres to service and quality standards.
Provides an direct/indirect service to customers and intermediates.
Responds to immediate requirements within procedure.
Uses standard administrative techniques to co ordinate own work.
Product and process knowledge in different areas may differ but basic skills remain the same. 
Moderate (intermediate) to high level of technical knowledge.  
Partially multi skilled across product and process relevant to the business area.

Role Requirements

• Matric (Compulsory)
• 1 year experience in Financial Industry (Advantageous)
• Knowledge of the following Legislation – AML, FATCA- (Advantageous)
• Computer literate - MS suite of products (Excel, Word, E-mail, Internet),
• Specific knowledge of : OMUNET, AWD, Bizagi, EMS, Documentum, & My Service (Advantageous)
• Shift work will be required, available to work extended hours until 6pm

Education

• Matriculation Certificate (Matric)