Money Market Account Team Lead at Shoprite Group of Companies

Job Objectives    

• Supporting and participating in the design and development of the MMA tactical implementation plan for the MMA sales team in collaboration with other Financial Services leaders and stakeholders.
• Managing, guiding, and supporting all human resources / people related activities including the end-to-end employee lifecycle (hiring, onboarding, daily management, KPI discussions, performance management etc.).
• Within the context of the smaller team of MMA Sales Agents assigned to the team - operationally overseeing and embedding a strong customer centric and sales orientated culture by displaying a coach-like mindset.
• Being a role model to the team in terms of what great performance looks like – interacting directly with customers / participating directly in activations etc. to support and develop the team’s capacity to deal with a variety of scenarios - including the optimisation of every opportunity to make a sale.
• Maintaining and improving operations by participating in setting targets and effectively collaborating with other role players in the team to understand and execute effectively on the below operational impacting focus areas within the team context:
• Effectively ensuring compliance with operational guidelines and updating all team documentation to ensure the team is aligned with the company and team’s values and policies etc.
• Identifying and working with other cross-functional stakeholders to remove barriers and ensure operational readiness.
• Resolving escalations at the source to prevent reoccurrence where possible.
• Effective scheduling - design, deliver and maintain all processes and policies relating to workforce time and attendance and related logistics planning to ensure that the team is continually updated on their scheduling plan and specific activation requirements (time, uniform etc.)
• Effective quality assurance remediations and ongoing communication with the team.
• Co-creating effective methods for measuring quality and efficiency of the MMA Sales team.
• Effective monitoring of system performance, workflows, and interactions – conveying any operational barriers to the MMA Sales Manager and/or Operations Manager to ensure speedy resolution.
• Deliver daily, weekly, and monthly reports – including sales, bank account activations and other key activities as requested from time to time.
• Drive continuous improvement initiatives.

Qualifications    
Relevant degree or diploma in business, sales, communications or similar – (essential)

Experience    

• +2 years’ experience in a team leader capacity within a sales environment or equivalent with exposure to driving sales KPIs within a small, sales focussed team – (essential).
• Experience with people management of a sales agent team (or similar) with a proven track record of successfully motivating the team to achieve goals and targets – (essential)

Knowledge and Skills    

• Strong proficiency in MS Office 365 – (essential)
• Ability to travel at short notice (holder of a valid South African drivers' license) – (essential)
• People Centric! Passionate about people, the internal team, and customers, is an essential ingredient in the success of this role! Authentic and builds positive rapport with people: team & customers.
• Target and sales driven individual with good energy and drive. Passion for selling with a strong client orientation and commitment to providing exceptional customer service.
• Technical proficiency and understanding of Products/Services - Understands technical information and products to adequately perform on the job and guide customers towards a solution.
• Customer orientated - Always thinking of the customer first attitude.
• Excellent written and verbal communication skills ability to convey information and data clearly, accurately, and succinctly.
• Good problem-solving skills - Comprehends new information to generate insights while proactively investigating courses of action to identify feasible solutions
• Able to work under pressure, prioritise and balance numerous competing demands in a high-volume, high pressured, fast-paced working environment.
• Comfortable with change and adapting to different requests.
• Self-motivated and driven with strong integrity - Takes accountability for actions and mistakes.
• Organised and detailed with good time management skills - Ability to prioritise a high volume of demand simultaneously in a fast-paced, unpredictable environment. Identifies the urgent and important tasks and priorities to ensure delivery to client and other stakeholders.