Microsoft Specialist at Durban University of Technology

Minimum Requirements:

• NQF Level 6 in ICT or Electronic Engineering (plus MCSE would be ideal)
• 5 – 8 years’ relevant ICT experience within the Microsoft environments
• Sound knowledge and experience with:
• Microsoft products and services
• Project management
• ICT change management
• Service management

Summary of Duties (but not limited to):

• The need for the development of a control system is identified during operational execution
• The need for a control system is identified as a result of the auditing process
• Receive a request for the development of a control system and analyse to determine the requirements of the control system.
• Consult existing control systems to determine components that can be utilised in the new control system
• Determine dependencies, inter-dependencies, and co-dependencies to other control systems
• Review the company control systems to ensure alignment
• Consult audit findings, where applicable, to determine procedural problems or risk areas
• Develop the first draft of the control system in accordance with company format and requirements
• Conduct the necessary working groups with the relevant role players to obtain inputs into the draft control system
• Distribute the draft to the relevant role players, for input, and repeat the process until all affected role players are satisfied with the draft
• Develop the final control system in accordance with the company standards and specifications
• Obtain approval for the control system in accordance with the delegation of authority
• Implement the control system in accordance with Institutional policies and procedures
• Communicate the implementation of the control system in accordance with policies and procedures
• Upload the control system onto the control system database for utilisation by the relevant role players.
• Receive a request for the development of a solution and analyse to determine the nature of the functionality
• The need for functionality is identified during operational output
• Liaise with the users to determine the exact needs and to compile a first draft URS
• Ensure that escalated problems are resolved within the allocated time frame
• Test the solution to ensure that the diagnosed problem is resolved
• Implement the solution in accordance with procedures and test to ensure that the solution is functional
• Manages relationships with, and regularly assesses needs and views of core customers in the DUT in order to improve the quality
• Service quality must be analysed in accordance with scheduled analysis activities
• Initiate the corrective actions where necessary and manage to ensure rectification.