Microsoft Exchange Online Specialist at South African Reserve Bank

• The main purpose of this position is to provide specialised technical expertise and recommendations on Microsoft 365 products and services, and to provide third-level support for Microsoft Exchange Online while ensuring its optimum availability and performance as well as troubleshooting problem areas in a timely and accurate manner.

Detailed Description
The successful candidate will be responsible for the following key performance areas:

• Design, configure, test and deploy Microsoft 365 and Microsoft Exchange Online products and services.
• Provide maintenance and third-level support services on all Microsoft 365 products and services to ensure continued availability and performance of the technologies.
• Troubleshoot and perform root-cause analysis related to Microsoft 365 products and services.
• Manage the technology life-cycle on all Microsoft 365 and Microsoft Exchange Online products and services.
• Implement and maintain the governance and security model for the platform as developed by the Cyber and Information Security Unit at the South African Reserve Bank (SARB).
• Proactively monitor and report on Microsoft 365 products and services for their availability and reliability.
• Provide periodic reports on the health, usage, performance and life-cycle status of the platform.
• Develop , maintain and document technical standards, procedures, user guides, standard operating procedures, instructional documents etc. relating to the Microsoft 365 and Microsoft Exchange Online products and services according to best practice to ensure continuity.
• Collaborate and engage with internal and external stakeholders to ensure the functionality of the deployed technologies.
• Remediate any security vulnerabilities identified on the platform.
• Stay abreast of new developments in Microsoft technologies.

Job Requirements
To be considered for this position, candidates must be in possession of:

• the minimum of a Bachelor’s degree (NQF 7) in Information Technology (IT) or an equivalent qualification;
• a Microsoft 365 Certificate in Exchange Online Support Engineer Speciality; and
• the minimum of 5–7 years of experience in an IT support environment and in managing and administering a Microsoft Exchange Online environment.

Additional requirements include:

• industry, organisational and business awareness;
• continued learning and/or professional development;
• effective communication ;
• conceptual thinking;
• building and managing relationships;
• flexibility;
• a drive for results;
• experience working in a team-oriented, collaborative environment;
• the ability to prioritise and execute tasks in a high-pressure environment;
• judgement and decision-making skills;
• analysis and problem-solving skills;
• resilience;
• a service and stakeholder focus; and
• the ability to function independently (being a self-starter).