Master Technician (Hyundai Bedfordview) at Motus Holdings Limited

Specific Role Responsibilities

• Assist the workshop team with the identification and resolution of problems and provide solutions that lead to improved operational service delivery and quality.
• Conduct research and gather data to provide input to operational reporting and decision making processes.
• Conduct research to identify new opportunities/technologies which could result in better operational processes.
• Define standard operating procedures (SOPs).
• Deliver on agreed performance targets according to set procedures and service level agreements.
• Ensure that the workshop has the correct tools and equipment in fully functioning condition, in accordance with industry and M standards.
• Ensure that work is completed in adherence to organisationally approved health and safety requirements and standards
• Ensure that work is completed in adherence to organisationally approved health and safety requirements and standards.
• Escalate quality and product problems to the importer as per the Importers policy.
• Provide specialist advice to enable planning for value-added process improvements, initiatives and services.
• Provide specialist advice to identify and develop solutions to improve quality of processes and services.

FINANCE

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial wastage related to materials or equipment.
• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial wastage.

CLIENT

• Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business.
• Build sustainable relationships with customers that contribute to a culture of customer service excellence.
• Ensure customer/company assets are safe-guarded as per company policies and procedures.
• Provide specialist advice to customers through the service advisor.

PEOPLE

• Own and live up to company values.
• Participate and provide expertise to a culture of work centric thinking, productivity, service delivery and quality management.
• Participate in forums/discussions that positively contribute to knowledge improvement.
• Provide advice and support with the management of change and offer operational support where required.
• Provide technical coaching to apprentices and others for the purpose of continuous knowledge sharing, learning and integration of own knowledge.
• Share own and product specific knowledge with teams/technicians to solve difficult technical problems faster.

Qualifications and Experience

Preferred Qualification:

• 0 - 1 year experience in a similar environment

Minimum Qualification:

• Further Education Training Certificate: Diesel Electric and Electric Fitting: Diesel Electric Fitting

Preferred Qualification:

• Higher Diploma: Mechanical Engineering

Minimum Experience:

• 3 - 5 years' experience in a similar environment, of which at least 1 - 2 year's specialist experience

Skills and Personal Attributes

• Valid driver's license
• In possession of a valid drivers license in terms of relevant legislation requirements
• A broad undersatnding of the motor and/or the lohistics and/or transport industry and legislation relating thereto.
• Sound undersatnding of Dealer Standards.
• Sound understanding of the concept and application of variablr margin.