Marketing & Binder Administration Manager at Guardrisk

Role Purpose    

• Management of the administrators in the marketing team in a manner to achieve optimal performance, productivity and client centricity.

Requirements    

• Matric
• Undergraduate degree preference
• FAIS Fit and Proper including RE5
• Computer Literacy (MS Word, Outlook and Excel)
• At least 3 years’ experience in health or short term insurance products
• At least 5 years in a client facing role
• Knowledge of the local health insurance market and its associated legislation and regulations
• At least 1 year’s experience in managing a team
• A valid driving licence, have your own vehicle
• Willing and able to travel locally and where necessary, regionally (and possibly over night) to other provinces in South Africa

Duties & Responsibilities    

• Targeting and driving new business opportunities within Admed’s binder/cell arrangements
• Building and maintaining sustainable and beneficial relationships at all levels within each binder/cell arrangement
• Actively participating in the design and implementation of product and distribution solutions within each binder/cell arrangement
• Developing and implementing internal processes for each binder/cell arrangement to ensure optimal service delivery within agreed service levels
• Asking for and providing group scheme quotations to brokers within 48 working hours of receipt of a quotation request, as well as following up on such quotation until finalisation
• Monitoring of service levels between each binder/cell arrangement and Admed to ensure adherence to such service levels by each party
•  Providing servicing support where necessary to the various binder/cell arrangements
• Regular analysis and review of binder/cell arrangement statistics and trends
• Regular reporting on binder/cell initiatives, new business and financial performance
• Where applicable, liaising with the respective Portfolio Manager on each binder/cell arrangement to ensure compliance with all relevant statutes and regulations
• Creating and maintaining of all Admed intermediary, outsource, binder and other legal agreements, as well as ensuring the minimum compliance and/or operational requirements prior to creating such agreements
• Liaising with each binder/cell arrangement to ensure that the objectives of TCF are achieved within their respective businesses
• Liaising with the binder holder/ cell when onboarding a new employer group to ensure that each group is onboarded in accordance with Admed prescribed protocols
• Actively participating in the annual renewal process including benefit design, pricing, marketing material, sending of group scheme renewal invitations, support with broker launch preparation and product training to binder holders / Cells
• Maintenance of a service excellence when liaising with clients, (internal and external), brokers, companies and others
• Ensuring that the principles of TCF are delivered across every function performed
• Proactively and positively managing the administrators in the Marketing team, including review of the team’s performance on a daily basis to ensure that client service delivery standards are consistently achieved
• Engaging with staff through structured meetings to ensure that client service objectives are understood by team members and a high level of service is maintained when liaising with clients (internal and external), brokers, companies and others
• Performance excellence management of the team including setting objectives and revision of the performance of the achievement of these objectives as required by company protocol. Where performance is not of the required standard, implementing necessary performance counselling or disciplinary processes
• Ensuring that all customer queries and/or complaints are dealt with efficiently
• Identification and provision of training requirements including mentoring and the provision of constant real-time support in terms of query resolution for direct reports
• Providing regular reports to the Head of Marketing in respect of the achievement of service delivery standards

Competencies    

• Excellent communication
• interpersonal and presentation skills to negotiate optimal solutions with various partners 
• Relationship skills to understand and manage client expectations 
• Results and solutions driven 
• Strong customer service orientation 
• Ability to multi-task and work on multiple projects at the same time 
• Organized and focused with an eye for detail - Resilience and ability to work under pressure 
• Fully computer literate in MS Office 
• Strong sense of responsibility and ownership 
• Adaptability and initiative
• Discipline
• Self-driven with an ability to work independently as well as to function effectively within a team 
• Proven leadership skills and experience 
• An understanding of insurance administration systems, procedures and operations