Manager - Support Services at City of Cape Town

Requirements

• A relevant B. Degree
• 5 to 8 years’ relevant managerial experience with proven operational experience.
• Computer Literacy
• A valid driver’s licence

Key Performance Areas

• Play an active role in driving the service delivery enablement programme of the City by facilitating collaboration meetings between governance programme owners and line directorate; including tracking actions;
• Provide strategic support in respect of IDP, Service Delivery Business Improvement Program (SDBIP) and Organizational Performance Management (OPM);
• Engage Corporate stakeholders and internal departments on establishing the directorate risk register;
• Implementing and trekking of controls to mitigate risks;
• Provide strategic and operational support and coordinate and assist in cross-cutting projects relevant to the Directorate and the City;
• Provide linkage between departments in Corporate Finance and bring issues disrupting consolidation of the directorate to the attention of the CFO;
• Resolve inter-departmental stresses detected, allowing a firm management focus on objectives;
• Attend meetings on behalf of the CFO and report back on information that is important.
• Monitor and evaluate the departments adherence to all relevant legislative best practices;
• Manage the general administrative duties for the operational support function including monitoring and co-ordinate departmental Occupational Health and Safety matters;
• Manage the preparedness of the CFO at the executive level, both internal and external;
• Provide for a direct interface with political office bearers and senior management while upholding the responsiveness and integrity of the office of the CFO;
• Communicate and engage with key stakeholders and facilitate and administer stakeholder engagement initiatives and related projects, practices and processes; including Service Level Agreements and enquiries;
• Develop relevant systems, procedures and practices to ensure compliance with Policies, implementation guidelines and relevant legislation.
• Disseminate, manage and coordinate various forms of information to ensure availability and accurate interpretation to inform decision making, including providing and maintaining a records management system