Manager Solution Economics(Home Services) at Standard Bank Group

Job Purpose

• To provide insights, analytics and key inputs into the client solutions team to ensure that the solution meets internal economics expectations. Ensuring that the team understands and manages the input costs of delivering and managing the solution. This will inform trade-offs which need to be empirically based.
• At times the scope of the work will expand beyond a single product line as the solution becomes more integrated. This will require inputs and co-ordination between multiple different environments.
• This role is accountable to ensure the economic viability of the solutions for target state and MVPs and ensures that they remain linked to the portfolio product economics using the DVF (Desire, Viable, Feasible) framework for the client solutions team.

Key Responsibilities/Accountabilities

Solution economics

• Analyses data to inform and guide the impact to the pricing over the product lifecycle based on the targeted vision of the Customer Journey while understanding the impacts for each of the MVPs.
• Calculates and manages suggested pricing for target state and impacts within MVPs.
• Incorporates and analyses economic, market, product and related insights in the Client Solutions team.
• Provides and assists with inputs into the performance and tracking of the solutions developed.
• Ensures alignment to portfolio ROE and profitability models and returns.
• Ensures alignment to portfolio risk appetite and risk returns.

Management of input costs of the solution

• Accountable for and alignment of the input cost of the solutions to the portfolio input costs.
• Ensures accurate costing of the solution incorporating direct and related costs.
• Manages the input cost that are targeted to reduce as part of the Client Solution digitisation.
• Actively participates in the team ceremonies.
• Provides input on the commercial Impact of solutions.

Customer and analytical insights

• Provides input and insights into the team on:
• Target customer segments
• Product \ Solution performance over time
• Cross- sell tracking
• Competitive landscape
• Provides input and tracks the re-imagined benefits in the items highlighted above (pre- and post-implementation).
• Provides research into the viability of MVPs.

Continuous improvement

• Assists the team by being an active team member to continuously improve customer experience.
• Assists the team to drive improvements in input costs and quality and cost trade-offs.

Impact on Risk Appetite (Credit and Operational Risk)

• Ensures and tracks that the risk appetite within the Solution(s) remains and is managed within the overall portfolio appetite.
• Motivates for changes for the risk appetite required by the MVPs and target state.
• Ensures the impact on risk appetite is understood by the client solution team across all steps from customer insights, through re-imagine, design, build and scaling.

Viability of solutions

• Accountable for the detailing and expressing the financial viability of the target state solution and the inputs into MVP selection.
• Ensures that incremental learning and experience is incorporate into the understanding and the track of the financial benefits.
• Ensures that the financial benefits derived aid growth and financial health of the portfolio.

Measures

• Quality of input into business cases as gauged by business and achievement of actual projected outcomes at specific intervals
• Accurate provision of economics related data and insights as gauged by line manager and stakeholders
• ROE, profitability of solutions and target state
• Customer feedback and overall client experience
• Adherence to risk and compliance requirements
• Stakeholder feedback

Preferred Qualification and Experience

• Mathematical Sciences Degree
• Business Commerce Degree
• 5-7 Years Experience in data analytics and modelling in a financial environment.
• Experience in preparing in-depth analytical insights and recommendations.
• Understands the banks products, processes and systems. Experience in sourcing appropriate economic and financial data.
• Experience with structured and unstructured data
• Business Analytics Experience, Business and Financial management, Research, Analytics experience

Knowledge/Technical Skills/Expertise

• Directing People
• Embracing Change
• Team Working
• Taking Action
• Making Decisions
• Developing Strategies
• Establishing Rapport
• Pursuing Goals