Manager: Service Area at Weir Minerals

• An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.
• Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do. 

Key Responsibilities: 

• Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture. Operate machines / equipment in accordance with safe work instructions. Adhere to safety and housekeeping as per company procedures and OHS Act requirements including its associated regulations.
• Managing Service Level Agreements (SLAs): Ensuring that subordinates meet the agreed-upon standards and performance metrics.
• Handling Customer Inquiries and Complaints: Addressing customer concerns and ensuring high levels of customer satisfaction.
• Overseeing Service Desk Operations: Managing the day-to-day activities of the service desk to ensure efficient and effective service delivery.
• Implementing Process Improvements: Continuously improving service desk processes to enhance performance and customer satisfaction.

Job Knowledge/Education and Qualifications: 

• Bachelor's degree (mechanical / process) and five to eight years related experience. Valid Driver’s license.
• Computer literate- Microsoft (Excel / Word / PowerPoint); ERP Software; Q-Pulse; E-Proc
• Ability to read, analyze, and interpret technical journals, financial reports, and legal documents. 
• Ability to work with mathematical concepts, and fundamentals of plane and solid geometry and trigonometry.