Manager, Merchant Sales & Service - Cape Town at Standard Bank Group

JOB DESCRIPTION

• To identify, grow and retain merchant and user engagement strategies for implementation in order to drive visibility, scale, and adoption of the platform. To engage and guide merchants in terms of the role they play for the platform and the available functionality on the platform, gather feedback to determine areas of improvement, from a platform usability and value-adding offerings perspective and collaborate with marketing and communications to identify marketing opportunities.

QUALIFICATIONS

Minimum Qualifications
Type of Qualification: First Degree
Field of Study: Relevant business-related tertiary qualification (e.g., relevant bachelor’s degree or Business Management Diploma)
Experience Required
Business & Commercial Clients

• Minimum of 6  years’ general banking experience of which 3-5 years should have been in a relevant leadership role within Card Issuing and Merchant Solutions. Sound experience and knowledge in sales and service, and compliance matters.  3-4 years’ experience in dealing with SE, Business Banking, Commercial Banking and CIB customers at all levels. As well as people management experience in leading teams and motivating people

ADDITIONAL INFORMATION

Behavioral Competencies:

• Articulating Information
• Directing People
• Embracing Change
• Examining Information

Technical Competencies:

• Attitude of Customer Experience
• Client Business Case
• Client Retention
• Client Value Propositions
• Development