Manager, Fraud Detection - Johannesburg at Standard Bank Group

JOB DESCRIPTION

• Manage and lead a team of Fraud Detection Analysts and Team Leaders, by planning, organizing and responsibly managing the operational area for rigorous fraud detection while protecting Customers and the Bank. To drive the culture of operational excellence whilst keeping the Customer at the heart of all that we do.  
• Be accountable for ensuring high quality, differentiating and efficient customer service is provided to customers by the Fraud Detection Analysts and Team Leaders. 

QUALIFICATIONS

Qualifications

• Risk Management Degree

Experience 

• 8-10 years experience in all facets of the banking service environment; products, processes, and systems with experience in fraud risk management across banking products and platforms
• Experience in a leadership role in fraud or similar environment

ADDITIONAL INFORMATION

Behavioural Competencies

• Upholding Standards
• Establishing Rapport
• Making Decisions
• Developing Strategies
• Interpreting Data

Technical Competencies

• Comprehensive knowledge of transactional systems, processes, and procedures in the industry
• Ability to analyse and problem solve and knowledge of relevant legislation within Banking context
• Ability to analyse situations and issues, identify options, draw logical conclusions, and sound inferences, determine, and recommend practical sources of action utilising good judgment and strategic thinking
• Ability to manage and lead people to deliver high levels of operational excellence and customer service
• Knowledge of dealing with client relevant legislation and how it is implemented in a banking environment