Manager: Admin, Maintenance & Procurement | Europcar | Jet Park at Motus Holdings Limited

Position Overview    

• To coordinate, plan, deliver and manage daily team tasks in the “out of service” vehicle environment and the execution of standard operating procedures resulting in the achievement of quality and service standards, agreed daily and weekly operating targets, and effective cost and productivity management.

Specific Role Responsibilities    

• Plan, coordinate, manage and deliver own and team activities to ensure that agreed standards and operational objectives are met for the workshop.
• Management and development of staff which includes providing guidance and direction to team members; setting performance standards, measuring performance and providing regular feedback; training; employee relations; recruitment etc.
• Deliver on agreed performance targets according to set procedures and service level agreements.
• Manage workshop employees in relation to time and attendance, productivity, quality, team cohesion and escalate matters not resolved at supervisory level.
• Execute work in line with governance and compliance processes.
• Assist the team with the identification and resolution of problems and provide solutions that lead to improved operational service delivery and quality.
• Monitor and report on own and team's activities to provide timely information for decision making.
• Ensure the continued maintenance and effective functioning of workshop and other relevant equipment.
• Ensure that work is completed in adherence to organizationally approved Health and Safety requirements and standards.
• Identify financial risks and take necessary corrective measurements.
• Responsible to improve productivity, quality, and efficiency of operations.
• Ensure customer satisfaction regarding quality of service, information and support provided by a team under supervision.
• Adhere to all audit requirements as per OEM/Importers and organization standards.
• Identify and apply known solutions to operational challenges and escalate unresolved issues.
• Record and report on work activities to provide timely and accurate information for decision making in area of accountability.
• Continuously monitor actual process turnaround times, quality standards and resolve issues speedily in accordance with company/OEM/Importer standards, to meet and exceed CSI objectives.

Qualifications and Experience    
Minimum Requirements and Experience:

• 2-3 years relevant experience in a similar environment.
• Valid unendorsed driver’s license
• Computer literacy with high level of accuracy.
• Working knowledge of Basic Conditions of Employment (BCEA)

Minimum Qualification:

• Grade 12/ Senior Certificate

Preferred Qualifications:

• Relevant further qualification

Skills and Personal Attributes    
Competencies:

• Communication skills including telephone skills
• Interpersonal effectiveness
• Personal Management, including a working understanding of the application of Labour legislation.
• Administration Skills
• Attention to detail.
• Accuracy
• Business Understanding
• Planning and Organizing Skills
• Problem solving and Query Resolution
• Team Player
• Working under pressure
• Deadline Driven/Results Orientation
• Occupational Health and Safety Knowledge
• Empowering people
• Driving Results
• Remaining composed
• Conflict management
• Managerial competence
• Ability to provide counselling, coaching, mentorship, and support to ensure harmonious work environment

Personal Attributes:

• Committed
• Professional
• Resilient
• Project a professional, mature, and positive image during all interactions.
• Friendly but firm and maintain emotional control with all business dealings.