Machine Monitoring Specialist - Centurion at AFGRI Equipment

Description

• Responsible for monitoring, distributing and tracking Expert Alerts and JDlink Diagnostic trouble Codes (DTCs) with the intent of quickly diagnosing equipment problems to minimize machine downtime.

Requirements

REQUIRED MINIMUM EDUCATION/TRAINING

• Grade 12
• Qualified Technician

REQUIRED MINIMUM WORK EXPERIENCE

• 3+ years’ service repairs diagnostics experience
• Mechanical/Electrical and Hydraulic systems experience
• Construction and/or agricultural machinery experience
• Precision Agriculture integrated solutions experience will be beneficial

KEY PERFORMANCE AREAS

• Provide quick and accurate summaries of actionable recommendations
• Create and maintain work orders with remote diagnostic segments
• Build and maintain good customer relationships, identify customer needs and provide support and solutions to customer queries
• Monitor incoming Expert Alerts and incoming diagnostic trouble codes, and assign to appropriate person for customer contact
• Contact customers for acceptance of work
• Perform remote diagnostics using Service ADVISOR remote and remote display access (RDA)
• Maintain up to date knowledge of John Deere Integrated Solutions and technical knowledge of engine, hydraulics and electrical systems and repair manual schematics
• Provide accurate reports on all machines monitored and keep track of all difficult issues and share with others
• Participate in Service Training programs required to develop skills and knowledge and maintain current knowledge of John Deere, Amazone, Kuhn, and competitive products through formal training as well as regular field work exposure

TECHNICAL KNOWLEDGE/ COMPETENCIES

• Good computer knowledge and John Deere’s systems preferred
• Good verbal expression and communication skills
• Good product knowledge - both mechanical and technological

BEHAVIOURAL COMPETENCIES

• Problem Solving
• Analytical Skills
• Customer orientation
• Willingness to continuously learn
• Self Development

Closing date: 23 August 2023