Learning Consultant D at Sanlam Group

Position Overview

• Delivers learning content in line with organizational standards and relevant legislation.
• Maintenance of expert knowledge on product including pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information such as training registers and systems.
• Comply with governance in terms of legislative and audit requirements.
• Aim to increase sales and customer experience efficiencies.
• Engages in activities for own development.
• Contributes to cost efficiencies.

What will you do?

• This role reports to the Contact Centre support team who which play a pivotal role in facilitating learning and coaching new and existing staff with Sanlam Products and other training requirements such as Sales, Systems and Leadership. The Learning and Development Facilitator is responsible for delivering learning content. Contributes to the design, development, measurement and administration of learning content. The incumbent will also be responsible for updating and enhancing existing learning content. The incumbent will participate in the delivery of projects to meet skills development requirements.

Qualification and Experience

• FAIS Qualification 
• Relevant Facilitation qualification preferred
• Previous experience in learning facilitation and coaching
• Strong knowledge of financial services in particular, Credit and its legislative requirements (NCA, AML,etc)
• Optimizes work through the application of learning experiences.
• Ensures customer excellence through interaction with internal and external customers throughout all business activities.
• Implements measurement tools and frameworks.
• Contributes to teamwork.
• Ensures operational excellence through the delivery of work processes according to defined quality standards

What will make you successful in this role?

• Ability to listen and respond appropriately to others.
• Ability to keep current with developments and trends in area(s) of expertise.
• Work to use resources efficiently.
• Time Management
• Display leadership behaviours
• Managing projects with multiple stakeholders
• Being aligned to business values, Care, Collaboration, Innovation, Integrity

Knowledge and Skills

• Facilitation/ presentation of training
• Training Assessments and feedback/ reporting
• Training material/content development and updating
• Training Queries, ad-hoc support and projects